Spa Manager

Hand & Stone - Wesley Chapel-Weddington Road; Wesley Chapel (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Performance bonus

Company events

Employee discounts

Flexible schedule

Free snacks

Advancement opportunities

PTO

Training & development

Wellness resources

Job summary

Hand & Stone Massage and Facial Spa in Wesley Chapel/Weddington, NC is opening a brand-new location and seeking a Founding Spa Manager to build the team, establish culture, and set the standards that will shape our spa for years to come.

You will lead a hands-on, sales-driven operation, recruit and train staff, drive membership growth, ensure exceptional guest experiences, and manage daily spa performance with a focus on service quality and profitability.

Qualifications

• 2–3+ years of management experience in a spa, salon, wellness or hospitality or membership-based business
• Proven sales-driven leadership
• Experience coaching toward measurable goals and KPIs
• Strong recruiting, training and team-development skills
• Excellent communication, organization and problem-solving abilities
• Proactive, ownership-minded approach to tasks
• Comfort analyzing performance metrics and turning data into action
• Ability to thrive in a fast-paced, growing environment
• Availability to work a flexible schedule, including evenings and at least one weekend day
• Genuine interest in wellness and the benefits of massage and skincare services

Responsibilities

• Lead the team in achieving membership, service, retail, and revenue goals
• Coach front-desk team to improve membership conversions, upgrades, rebooking, and retention
• Build a strong membership culture focused on acquisition and long-term relationships
• Drive service-provider utilization through scheduling, membership growth, and sales initiatives
• Monitor KPIs and create action plans to improve performance
• Take ownership of sales, labor, revenue and profitability
• Recruit, onboard, train, and develop a high-performing team
• Establish a positive culture built on accountability, teamwork, growth and service
• Set clear expectations and coach employees toward measurable goals
• Create an environment where talented people want to stay and grow
• Oversee daily spa operations, staffing, scheduling and standards
• Optimize staffing and schedules to support guest demand and business performance
• Maintain a clean, professional, welcoming environment
• Ensure policies and operational standards are followed
• Use reporting and performance data to make informed decisions

Skills

Management experience

Sales leadership

Coaching & KPIs

Recruiting & training

Communication

Organization

Problem-solving

Ownership mindset

Performance metrics

Flexible schedule

Wellness interest

Job description

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Founding Spa Manager — New Hand & Stone Location

Hand & Stone Massage and Facial Spa | Wesley Chapel/Weddington, NC

Full-Time | $50,000–$60,000 Base Salary + Performance-Based Bonuses

We’re opening a brand-new Hand & Stone Massage and Facial Spa in Wesley Chapel/Weddington, and we’re looking for an exceptional Spa Manager to help us build something special from the ground up. This is not simply a role managing an existing operation. As our Founding Spa Manager, you’ll have the opportunity to help recruit the initial team, establish the culture, build our membership base, and set the standards that will shape our spa for years to come.

We’re looking for a driven, hands-on leader and business operator who loves developing people, understands sales, takes ownership of results, and knows that an exceptional guest experience and strong business performance go hand in hand.

What You'll Own:

Sales, Membership & Business Performance

• Lead the team in achieving membership, service, retail, and revenue goals
• Coach the front-desk team to improve membership conversions, upgrades, rebooking, and retention
• Build a strong membership culture focused on both acquisition and long-term member relationships
• Drive service-provider utilization through effective scheduling, rebooking, membership growth, and sales initiatives
• Monitor KPIs, identify opportunities, and create action plans to improve performance
• Take ownership of key business results, including sales, labor management, revenue, and profitability

Recruiting, Leadership & Team Development

• Recruit, onboard, train, and develop a high-performing team
• Establish a positive culture built around accountability, teamwork, growth, and exceptional service
• Set clear expectations and coach employees toward measurable goals
• Recognize strong performance and address performance gaps promptly and professionally
• Create an environment where talented people want to stay, perform, and grow

Guest Experience

• Set the standard for an exceptional guest experience
• Build strong relationships with members and guests
• Resolve concerns professionally with a solutions-focused approach
• Ensure every interaction reflects Hand & Stone's commitment to wellness and outstanding service

Spa Operations

• Oversee daily spa operations, staffing, scheduling, and company standards
• Optimize staffing and schedules to support guest demand and business performance
• Maintain a clean, professional, organized, and welcoming environment
• Ensure company policies, procedures, and operational standards are consistently followed
• Use reporting and performance data to make informed business decisions

Who We're Looking For

Our ideal candidate is someone who wants to lead a business, not simply manage a schedule. You may be a great fit if you have:

• 2–3+ years of management experience in a spa, salon, fitness, wellness, retail, hospitality, or other service or membership-based business
• Demonstrated success leading a sales-driven team
• Experience coaching employees toward measurable goals and KPIs
• Strong recruiting, training, and team-development skills
• Excellent communication, organization, and problem-solving abilities
• A proactive, ownership-minded approach — you see what needs to be done and take action
• Comfort analyzing performance metrics and turning them into action
• Ability to thrive in a fast-paced, growing environment
• Availability to work a flexible schedule, including evenings and at least one weekend day
• A genuine interest in wellness and the benefits of massage and skincare services

Experience opening a new location, building a team from the ground up, growing a membership-based business, or managing budgets, labor, and profitability is strongly preferred.

Compensation & Benefits

• $50,000–$60,000 base salary, based on experience + performance-based bonuses
• Additional benefits include:
  • Monthly complimentary massage or facial
  • 30% employee discount on retail products
  • Paid Time Off (PTO)
  • Ongoing leadership development through Hand & Stone's Manager Development Program
  • Professional, supportive, and team-oriented work environment
  • Opportunity to grow professionally as our business grows

Build Something Great From Day One!

For the right person, this is an opportunity to do more than step into an existing management position. You'll have a voice in building the team, establishing the culture, growing the membership base, and creating the foundation for a successful spa. We want someone who is positive, competitive, accountable, energized by developing people, and excited by the challenge of growing a new business. If that sounds like you, we'd love to meet you.

Franchisees are responsible for all employment decisions, including hiring, compensation, scheduling, and supervision. Hand & Stone Franchise Corp. is not the employer of a franchisee's employees. Each franchise owner independently operates and manages their employment practices.