Spa Manager

At Hand and Stone, Opportunity Knocks.; Hillsborough Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Job summary

At Hand and Stone, Opportunity Knocks. is seeking a full-time Spa Manager to lead the Hand & Stone spa in Hillsborough, NJ. This hands-on leadership role centers on selling memberships, managing the appointment book, and ensuring each client enjoys a five-star experience.

The ideal candidate will have 2-3 years of management experience in a related field and a strong background in sales and team coaching. If you are a sales-driven leader excited about building teams and enhancing client satisfaction, we want to hear from you!

Qualifications

• 2–3 years of management experience in salon/spa, retail, or hospitality.
• Proven background in sales management and team coaching.
• Strong people skills for leading and developing a team.

Responsibilities

• Sell memberships and motivate the team to achieve conversion goals.
• Fill the appointment book to maximize revenue.
• Deliver an exceptional client experience consistently.

Skills

Sales management

Customer service

Team leadership

Metrics-driven decision-making

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance

Spa Manager — Hand & Stone Massage and Facial Spa

Hillsborough, NJ

We're hiring a full-time Spa Manager to lead our full-service Hand & Stone spa in Hillsborough. This is a hands-on leadership role built around three things: selling memberships, filling the appointment book, and delivering a five‑star client experience. You run the floor, coach the team, and make sure every client walks out feeling like that visit was the best hour of their month — and books their next one before they leave.

The right person is goal‑oriented and growth‑minded, with a real track record in sales management, spa or service operations, and customer service. You lead from the floor, you love developing people, and you know how to turn great service into loyal, returning members.

What you'll focus on

• 1. Selling memberships. Membership is the heart of our business. You coach and motivate your team to educate and delight every client so they join our Lifestyle Program — and you hold the standard that makes conversion consistent, not occasional. You lead from the front desk by example.
• 2. Filling the appointment book. More appointments mean more revenue and more members. You drive bookings and rebookings, keep the schedule tight and full, recover cancellations, and make sure every client leaves with their next visit already on the calendar. You watch utilization and you move it.
• 3. Delivering an exceptional client experience. Every visit should feel like a five‑star experience, from the greeting at the front desk to the treatment room and the rebooking on the way out. You set the standard, train to it, and protect it on every shift — because experience is what turns a first‑time guest into a long‑term member.

What you'll also own

You manage a full-service spa — both the massage side and our esthetics/facial side — including a front‑desk sales team, massage therapists, and estheticians working with professional lines like Dermalogica and IMAGE Skincare across facials, microdermabrasion, LightStim, DiamondGlow, and more. That means recruiting and building a strong team, running smooth daily operations, and measuring results so the spa keeps growing.

What you need to succeed

• 2–3 years of management experience in salon/spa, retail, or hospitality
• A proven background in sales management and coaching a team to goals
• Comfort with metrics — you can read a P&L or a sales report and act on it
• A flexible schedule, including some nights and a weekend day
• The ability to confidently promote the benefits of massage and skincare services
• Strong people skills — you can lead, develop, and have the hard conversations when you need to

What we offer

• Competitive base pay plus performance‑based bonus (details discussed in interview)
• 401(k) with company match and health insurance
• Ongoing sales and leadership training
• A clear path to grow with a multi‑location group that's actively expanding across New Jersey

If you're a sales‑driven leader who loves building teams and delivering an exceptional client experience, come lead the team at Hand & Stone Hillsborough.

Esperance Beauty is an equal opportunity employer. This position is at Hand & Stone Massage and Facial Spa in Hillsborough, New Jersey.