Spa Locker Concierge — Guest Experience & Facilities

The Umstead Hotel and Spa; Cary (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

The Umstead Hotel and Spa is seeking a Spa Locker Room Attendant to greet guests, issue robes and slippers, and provide orientation to locker room facilities and lounges. You will help maintain a pristine spa environment and replenish towels and amenities, while upholding Forbes and Umstead service standards.

Your role supports guest comfort, assists service providers, and participates in departmental trainings to stay current with hotel standards and safety requirements.

Qualifications

• High school diploma or equivalent required.
• One year experience in locker room/facilities operation preferred.
• First Aid and CPR training desired.

Responsibilities

• Greet guests and issue robes, slippers, and a locker.
• Provide orientation of locker room facilities, lounges, and amenities.
• Maintain cleanliness and organization of spa locker room and facilities.
• Replenish guest amenities, towels, and linen.
• Escort guests to lounges for services and respond to guest needs.
• Attend departmental trainings and spa meetings.
• Adhere to Forbes and Umstead service standards.
• Must be able to push/pull 25 lbs.
• Stay updated on department developments.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Job description

The Umstead Hotel and Spa is seeking a Spa Locker Room Attendant to greet guests, issue robes and slippers, and provide orientation to locker room facilities and lounges. You will help maintain a pristine spa environment and replenish towels and amenities, while upholding Forbes and Umstead service standards.

Your role supports guest comfort, assists service providers, and participates in departmental trainings to stay current with hotel standards and safety requirements.