Spa Attendant--Full Time

Renaissance Ross Bridge Golf Resort and Spa; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Renaissance Ross Bridge Golf Resort and Spa in Birmingham, Alabama is seeking a Spa Attendant to deliver exceptional guest support and maintain the cleanliness and presentation of our spa facilities. You will welcome guests, escort them to the locker area, and ensure towels, robes, slippers, toiletries are stocked and accessible.

You will help therapists, manage inventory, monitor appointments, stock lounge beverages, handle laundry, and keep restrooms and showers spotless.

Responsibilities

• Greet and escort guests to the locker area, assign lockers, and provide all necessary amenities for their spa experience.
• Maintain clean and well‑stocked restrooms and showers, replace towels and bath mats, and wipe down showers after each use.
• Assist therapists during treatments as needed, ensuring smooth service delivery and guest satisfaction.
• Manage inventory levels and ensure availability of guest supplies in the locker room and vanity areas.
• Monitor guest appointments and ensure they are in the appropriate areas at scheduled times, reporting issues to supervisors.
• Stock and serve beverages and fruits in lounge areas, offering refreshments to each guest.
• Manage laundry processes, dispose of soiled linens, and stock fresh towels by SOPs.
• Arrange spa areas, such as relaxation rooms, with items like ice packs and towels to provide comfort for guests.

Job description

As a member of our hospitality team, the primary responsibility of a Spa Attendant is to provide exceptional assistance to spa guests and ensure the overall cleanliness, organization, and presentation of the spa facilities. This role is responsible for warmly welcoming and escorting guests into the locker area, and maintaining the cleanliness and organization of the locker rooms, showers, wet treatment rooms, lounges, and pool areas. This includes ensuring these spaces are well‑maintained and stocked with towels, robes, slippers, toiletries, and other amenities. This role is vital in creating a pleasant and well‑organized spa environment. and contributes to a positive spa experience by helping guests feel relaxed and cared for throughout their visit.

• Demonstrate a strong commitment to maintaining impeccable cleanliness standards throughout the spa.
• Greet and accompany guests to the locker area, assign lockers, and provide all necessary amenities for their enjoyable spa experience.
• Effectively communicate the proper usage of all spa facilities to ensure guest comfort and safety.
• Maintain clean and well‑stocked restrooms and showers, promptly replaced used towels and bath mats, and wiped down showers after each use.
• Assist therapists during treatments as needed, ensuring smooth service delivery and guest satisfaction.
• Manage inventory levels and ensure the availability of guest supplies in the locker room and vanity areas.
• Monitor guest appointments and ensure they are in the appropriate areas at the scheduled times, promptly reporting any issues to supervisors.
• Stock and serve beverages and fruits in the lounge areas, offering refreshments to each guest.
• Manage laundry processes, promptly dispose of soiled linens according to established systems, and fold and stock fresh towels by standard operating procedures.
• Arrange spa areas, such as relaxation rooms, with necessary items like ice packs and towels to provide a comfortable environment for guests.