Spa Lead Desk Agent

Omni Hotels & resorts; Hot Springs (AR); On-site; USD 19,000 - 30,000; Full time

Job summary

The Omni Homestead Resort & Spa is seeking a Spa Lead Front Desk Agent to deliver high-standard hospitality in the Spa Reception and Retail area. You will introduce and schedule spa services, communicating with guests and staff to maximize satisfaction and revenue.

The role requires a welcoming demeanor, flexibility for busy periods, and a strong commitment to service excellence in a four-season resort environment.

Qualifications

• Ability to stand for the entire scheduled shift.
• Must be willing to work flexible hours during busy times, nights, weekends, and holidays.
• Must be passionate about warm, engaging, and personalized service.
• Must meet appearance standards and maintain high personal hygiene.
• Must handle stressful hotel operations with a positive, professional demeanor.

Responsibilities

• Greet and welcome all guests entering the Spa.
• Handle all billing and point-of-sale for spa services and retail.
• Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
• Assist with scheduled retail inventory.
• Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail.
• Provide personal attention and ensure a pleasant visit for each guest.
• Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
• Attend all required department training and meetings.
• Train and support other associates
• Perform any other duties required by management.

Skills

Standing for long shifts

Flexible hours

Customer service focus

Appearance standards

Stays calm under pressure

Job description

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview:

The Spa Lead Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue.

Responsibilities:

• Greet and welcome all guests coming into the Spa.
• Handle all the billing and point-of-sale functions for spa services and retail sales.
• Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
• Assist with scheduled retail inventory.
• Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail.
• Provide personal attention and ensure a pleasant visit for each guest.
• Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
• Attend all required department training and meetings.
• Train and support other associates
• Perform any other duties required by management.

Qualifications:

• Ability to stand for the entire scheduled shift.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Must be passionate about providing warm, engaging, and personalized service.
• Must meet standards of appearance and always maintain a high level of personal hygiene.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.