Front Desk Host - $20/HR

Hyatt Hotels Corporation; Miami (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Free room nights

Discounted and Friends & Family Room

Medical, Dental, and Vision Insurance

401K with company match

Generous Paid Time Off

Paid Family Bonding Time and Adoption

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Andaz Miami Beach Resort & Spa is seeking a Front Desk Host to join our team. You will manage guest check-in/check-out and promote hotel services, contributing to a memorable guest experience.

This role requires a diploma in Hospitality/ Tourism Management, strong communication, and proficiency with Opera software. Weekend and overnight shifts may be required, with up to 18% commission on upsells.

Qualifications

• Diploma in Hospitality/ Tourism Management or related field.
• Ability to speak a second language is an asset.
• Knowledge of Opera software.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Flexible schedule including weekends, holidays and overnight shifts.
• Physically agile and able to stand or walk long periods.
• Excellent time management and organizational skills.
• Strong problem-solving abilities.

Responsibilities

• Greet and thank guests per Forbes standards.
• Handle check-in/check-out procedures and manage guest information.
• Post charges and collect payments for rooms and fees.
• Make and confirm reservations for guests.
• Answer phones and direct calls to appropriate personnel.
• Anticipate and address guest needs and resolve problems.
• Collaborate with internal departments to ensure guest satisfaction.
• Upsell guest rooms and promote World of Hyatt and other services.
• Complete additional tasks as needed.

Skills

Verbal communication

Written communication

Microsoft Office

Second language

Customer service

Time management

Organizational skills

Problem solving

Flexible schedule

Physical stamina

Education

Diploma in Hospitality/ Tourism Management

Tools

Opera PMS

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach Resort & Spa is recruiting a Front Desk Host to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami.

Position Summary

Front Desk Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for engaging conversation and has a direct impact on creating a memorable guest experience.Other duties may include processing forms of payment and responding to guest inquires.You will be the face of Hyatt as a Front Office Associate.Youmay also be requiredto assist withPBX telephone operator and conciergeduties as needed.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.
Front Desk Hosts are eligible for up to 18% commission on upsells.

Position Responsibilities/ Essential Functions

• Greeting and thanking guests as per Forbes standards.
• Perform all guest check-in and checkout procedures; which includes obtaining or confirming guest information, assigning rooms, activate and distribute keys, etc.
• Posting charges to appropriate guest accounts and collect payment for room charges and other fees.
• Make and confirm reservations for guests.
• Answer phones and direct calls to appropriate personnel.
• Anticipating and addressing guests' needs and resolving their problems and complaints.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Following all established SOPs and using approved Checklists.
• Up Selling guest rooms and promoting World of Hyatt (WOH) and other hotel services.
• Complete various additional tasks and assignments as needed.

Qualifications

• A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field.
• Ability to speak asecond Language fluently will be considered an asset.
• Good working knowledge of Reserve/Opera software.
• Excellent proficiency with Microsoft Suite applications.
• Refined verbal and written communication skills.
• Ability to work a flexible schedule; weekends, holidays, overnight shifts
• Physically agile, ability to stand or walk for long periods of time.
• Excellent time management and organizational skills.
• Excellent problem-solving skills.

Well-groomed, professional appearance.
As an Andaz Miami Beach Resort & Spa colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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