Guest Service Center Agent - Full Time

Hyatt Hotels Corporation; Wailea (HI); On-site; USD 35,000 - 41,000; Full time

Job summary

Andaz Maui at Wailea, a Hyatt luxury resort, seeks a Guest Services Center Agent to handle guest calls, reservations, and requests. You will coordinate spa and dining reservations and relay VIP needs to the team, contributing to a seamless guest experience in a premier Maui resort.

The role involves supporting hotel communications and ensuring responsive service in a fast-paced hospitality environment, with opportunities to grow within the Hyatt brand.

Qualifications

• Schedule flexibility required, must be able to work variable shifts on any day of the week.
• Experience with HotSOS, OPERA, Book4Time, OpenTable, RESERVE, MICROS, and Microsoft Office preferred.

Responsibilities

• Handle guest related calls in a professional and expeditious manner.
• Take spa and restaurant reservations for the resort’s facilities and dispatch guest requests to appropriate departments.
• Support Revenue hosts and activity partners in guest communications.
• Maintain daily communication with the hotel on VIP arrivals, special requests, and daily activities.

Skills

Schedule flexibility

HotSOS

OPERA

Book4Time

OpenTable

RESERVE

MICROS

Microsoft Office

Tools

HotSOS

OPERA

Book4Time

OpenTable

RESERVE

MICROS

Microsoft Office

Job description

Close Inclusive Collection Job Postings Notification

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort will be located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.

The Guest Services Center Agent is an essential member of the hotel team. The host is responsible for ensuring that all guest related calls are handled in a professional and expeditious manner. The host will take spa and restaurant reservations for the resort’s facilities and dispatching all guest requests to the appropriate hotel department. The GSC agent will support the Revenue hosts and activity partners in all guest related communications. The GSC agent will be responsible for the daily communication with the hotel on VIP arrivals, special requests, and daily activities.

Hyatt has redefined the hotel experience that reflects the Hindi meaning of \"Andaz, personal style\". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

This is not your typical career opportunity. This is the Hyatt Touch.

90 - Day Introductory Rate: $25.19
Hourly Rate: $29.64

This role will be eligible for the following benefits, after meeting initial eligibility times:

• 401K Retirement Savings Plan


• Employee Stock Purchase Plan


• Paid vacation, Sick, Floating Holidays and 7 Observed Holidays


• Discounted rooms at any participating Hyatt location starting on the first day of employment


• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Schedule flexibility required, must be able to work variable shifts on any day of the week (full days include early mornings, mid-day, afternoons, evenings, overnights, weekends and holidays)


• Experience with HotSOS, OPERA, Book4Time, OpenTable, RESERVE, MICROS, and Microsoft Office preferred

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