Spa Guest Services - Austin - Lakeway Resort & Spa

Remington Hospitality; Austin (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Remington Hospitality is seeking a Spa Guest Services Associate to support our spa team and deliver an outstanding guest experience. You will schedule all spa appointments, check guests in and out, and assist with retail sales.

Responsibilities include processing transactions, handling spa software, and ensuring the spa is prepared for opening and closing while maintaining cleanliness throughout the facility.

Qualifications

• Demonstrated guest service excellence and courtesy.
• Ability to schedule appointments and manage calendars.
• Basic cashiering and payment processing experience.

Responsibilities

• Assist spa staff to deliver a unique guest experience to members and guests.
• Schedule all spa-related appointments and check guests in and out.
• Process transactions for events, membership dues, and guest fees.
• Handle administrative spa functions, including software, inventory, telephones, and questions.
• Provide information on spa treatments, equipment, and products.
• Assist guests in the retail area and maintain opening/closing readiness.
• Ensure cleanliness and orderliness of facilities; support management as needed.

Skills

Guest service

Scheduling

Cash handling

Retail

Spa software

Communication

Education

High school diploma or equivalent

Tools

Spa software system

Job description

Job Summary

The Spa Guest Services Associate assists the spa staff in providing a unique and outstanding spa experience for our members and guests. Also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in retail sales.

Essential Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Check guests and members in and out.
• Process transactions for events, guest fees, membership fees, dues, etc.
• Handle administrative functions of the spa including spa software, inventory, telephones, appointments and guest questions.
• Be the source of information regarding spa treatments, equipment and products.
• Assist guests in the retail area.
• Ensure facility is prepared for opening and closing.
• Monitor cleanliness and orderliness of facilities.
• Perform other duties as requested by management.