Licensed Massage Therapist - Lakeway Resort and Spa

Remington Hospitality; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A luxury hotel chain in Austin is seeking a skilled Massage Therapist to deliver exceptional customer service and ensure a memorable guest experience. The role involves greeting guests, escorting them to their rooms, and providing high-standard services. Applicants should have spa experience and current state licensing. The ideal candidate will demonstrate professionalism and problem-solving abilities. Join our team and contribute to a positive guest experience in a dynamic environment.

Qualifications

• Three to six months related spa experience required.
• Current and up to date state licensing required.
• High work ethic and self-initiative.

Responsibilities

• Greet guests at the Spa Front Desk.
• Escort guest to their room and describe services.
• Provide services to the highest standard.

Skills

Customer service

Problem-solving

Professionalism

Education

State licensing

Job description

Position Summary

The Massage Therapist is responsible for executing the guest experience to the fullest extent, ensuring all contact and communication with guests and residents is fluid and leaves them feeling they have received exceptional customer service.

Core Responsibilities

• Greet guests/residents at the Spa Front Desk or in the Relaxation Room.
• Escort guest to their room(s), including the locker room(s). Show them key features of the room and articulately describe the service.
• Provide all services to the highest standard and keep SOAP notes on file for each guest.
• Resolve guest/resident problems and issues following proper conduct standards.
• At all times, demonstrate the highest level of professionalism in dealing with guests, staff and managers.
• Keep work area clean of all clutter while maintaining professional appearance and standards.
• Participate in further learning activities up to and including product knowledge.
• Maintain up to date knowledge of hotel services, products and procedures.
• Focus on working in a safe manner and create a safe working environment at all times.
• Perform other duties as assigned.

Knowledge, Skills, and Competencies

• Three to six months related spa experience required.
• Current and up to date state licensing required.
• High work ethic, self‑initiative, independent judgment.
• Proven customer service and problem‑solving experience.
• Regular attendance.
• May be required to work varying schedules to reflect the business needs of the property.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.