Activities Concierge/Retail Guest Experience Specialist

EOS Hospitality Lake Austin Employee LLC; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary Wellness Classes

Employee Discounts

Employee Recognition

Job summary

Lake Austin Spa Resort is seeking an Activities Concierge/Retail Guest Experience Specialist to engage with guests, understand interests, and connect them to resort experiences. The role includes active participation in daily operations, class schedules, and events to ensure a meaningful stay.

Responsibilities include supporting retail sales at The Hub and maintaining an inviting environment. The ideal candidate is proactive, observant, and guest-focused, with the ability to adapt to changing

Qualifications

• Hospitality or guest services experience preferred.
• Retail sales or boutique operations experience preferred.
• Experience coordinating activities, events, or guest programming preferred.

Responsibilities

• Actively engage with guests, learn their interests, and connect them to experiences.
• Maintain awareness of resort activities, schedules, and guest participation.
• Identify opportunities to improve guest experience and coordinate with departments.
• Support retail sales and merchandising within The Hub.
• Ensure the Hub is organized and guests feel welcomed and informed.

Skills

Guest-Focused

Proactive

Engaging

Observant

Polished

Flexible

Team-Oriented

Accountable

Job description

Activities Concierge/Retail Guest Experience Specialist

Job Category: ACTIVITIES

Requisition Number: PTACT009080

• Full-Time
• On-site

Locations

Showing 1 location

Description

This is not simply a sign-up desk position. The Activities Concierge is expected to actively engage with guests, get to know them, understand their interests, and help connect them to experiences that will make their stay meaningful and memorable. The ideal candidate is naturally warm, observant, organized, proactive, and able to anticipate guest needs before being asked.

The Activities Concierge must maintain a strong awareness of what is happening throughout the resort each day, including guest participation, class attendance, instructor schedules, private appointments, hikes, water activities, special events, and potential capacity concerns. They are responsible for identifying opportunities to improve the guest experience, anticipating when additional staffing or space may be needed, and communicating proactively with the appropriate departments.

ln addition to activities concierge responsibilities, this position supports retail sales and merchandising within The Hub

• Boutique, helping create an inviting and well-maintained environment where guests can shop, ask questions, discover products, and connect with the resort's experiences.

A successful Activities Concierge does not simply know the schedule. They know the guests.

They know that a guest who loved morning yoga may enjoy meditation that evening. They notice when someone is looking for connection and introduce them to a social activity. They see that tomorrow's hike is nearly full and arrange for additional support before guests are disappointed. They know when a class has been moved before the first guest arrives at the wrong location. They notice low inventory, an empty towel station, a missing sign, or an unanswered voicemail-and act.

At the end of the day, The Hub is organized, the next day is prepared, outstanding guest needs are clearly communicated, and the next team member can seamlessly continue the experience.

The Activities Concierge helps ensure that every guest feels welcomed, informed, connected, and cared for-and that every stay has the potential to become a memorable experience.

The ideal Activities Concierge is:

Guest-Focused

Always thinking, 'What does this guest need, and how can I make this easier or better for them?''

Proactive

Does not wait for a problem to happen before acting.

Engaging

Comfortable starting conversations and creating connections with guests.

Observant

Notices who is coming and going, which guests may need help, which classes .. are filling, and what is happening around the resort.

Finds answers and solutions, even when the answer ls not immediately obvious.

Polished

Understands that their appearance, workspace, communication, and presence contribute to the guest experience.

Flexible

Comfortable with changing schedules, weather, guest requests, staffing changes, and unexpected situations.

Team-Oriented

Works closely with all resort departments and understands that a seamless guest experience requires communication and collaboration.

Comfortable supporting retail sales and helping guests discover products and experiences they will enjoy.

Accountable

Takes ownership of responsibilities and ensures unfinished business is clearly communicated.

• Guest Experience & Engagement
• Activities Coordination & Daily Awareness
• Private Activities & Guest Bookings
• Capacity Planning & Anticipation
• Culinary & Special Event Support
• Communication & Cross-Department Coordination
• Operational Excellence
• Due to the nature of hospitality, this role will requires some evenings and one weekend day each week

Preferred Experience

• Previous experience in hospitality, luxury hospitality, concierge services, resorts, hotels, spas, wellness, recreation, guest services, or customer experience
• Experience with retail sales or boutique operations preferred
• Experience coordinating activities, events, appointments, or guest programming preferred
• Experience working in a fast-paced, guest-facing environment
• Knowledge or interest in wellness, fitness, outdoor recreation, culinary experiences, or lifestyle programming is a plus

ABOUT LAKE AUSTIN SPA RESORT

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest cottages across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.

What We Believe (our Ethos):

• Shared accountability
• Humility and kindness
• Creative problem solving
• Do well and do good
• Complimentary, Wellness Classes
• Community Atmosphere
• Employee Discounts
• Employee Recognition

We are located on S. Quinlan Park Rd, approximately 10 minutes into the Steiner Ranch neighborhood.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.