Spa Guest Experience Lead | Membership Growth

Heights Wellness Retreat; Atlanta (GA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Training & development

Wellness resources

401(k) matching

Bonus based on performance

Free food & snacks

Job summary

Massage Heights Buckhead is seeking a Spa Guest Experience Manager to lead guest interactions from the initial phone call through checkout, building lasting relationships with members and first-time guests.

You will educate guests on Wellness Programs, confidently recommend memberships, and consistently drive key performance indicators such as membership conversion, retention, pre-booking, and service elevations.

Qualifications

• Ability to build relationships and drive sales.
• Strong organization and attention to detail.
• Coachable and accountable with a focus on results.

Responsibilities

• Deliver a five-star guest experience from first contact to checkout.
• Build meaningful relationships with members and first-time guests.
• Educate guests on Wellness Programs and propose memberships.
• Drive KPIs like Membership Conversion, Retention, Pre-Booking, and Service Elevations.
• Identify opportunities to save memberships and strengthen guest loyalty.
• Own every phone call with professionalism, warmth, and confidence.
• Maintain scheduling accuracy and detailed appointment notes.
• Collaborate with therapists and teammates to elevate guest experience.

Job description

Massage Heights Buckhead is seeking a Spa Guest Experience Manager to lead guest interactions from the initial phone call through checkout, building lasting relationships with members and first-time guests.

You will educate guests on Wellness Programs, confidently recommend memberships, and consistently drive key performance indicators such as membership conversion, retention, pre-booking, and service elevations.