Spa Guest Experience Lead - Growth & Training

handandstonecareers; Fuquay-Varina (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Childcare Discounts

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome clients, support membership sales, and help deliver a 5-star spa experience. You’ll be the host of the spa, connecting with clients, co-workers, and the community to ensure memorable visits and outstanding service.

The role emphasizes answering phones, scheduling appointments, maintaining cleanliness, and contributing to business growth through promotions. Training and advancement opportunities are provided.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Job description

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome clients, support membership sales, and help deliver a 5-star spa experience. You’ll be the host of the spa, connecting with clients, co-workers, and the community to ensure memorable visits and outstanding service.

The role emphasizes answering phones, scheduling appointments, maintaining cleanliness, and contributing to business growth through promotions. Training and advancement opportunities are provided.