Spa Concierge & Member Services Associate

Bally; South Lake Tahoe (NV); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally in South Lake Tahoe, NV is seeking a frontline Spa/Guest Services Associate. You will handle linens, memberships, payments, reservations, and member services, while delivering friendly service.

This role requires basic reading and writing skills and a short training period; 1–3 months of experience preferred. Bally offers a collaborative environment with a focus on guest satisfaction and team support.

Qualifications

• 1–3 months related experience and/or training.
• Must be able to read and write simple lists, interoffice memorandums, and business correspondence.
• Equal Opportunity Employer; rights under federal employment laws.

Responsibilities

• Collect soiled linens and deliver to the laundry room daily.
• Maintains stock items for the health spa.
• Demonstrates operation and explains purpose of exercise equipment.
• Processes memberships and inputs into computer database.
• Answers phone calls and schedules spa service appointments.
• Collects fees and processes transactions for use of facilities, services, and retail merchandise.
• Follows the Customer Service Model at all times.
• Other related duties as assigned.

Skills

Customer service

Cash handling

Reading & writing

Job description

Bally in South Lake Tahoe, NV is seeking a frontline Spa/Guest Services Associate. You will handle linens, memberships, payments, reservations, and member services, while delivering friendly service.

This role requires basic reading and writing skills and a short training period; 1–3 months of experience preferred. Bally offers a collaborative environment with a focus on guest satisfaction and team support.