Spa Coordinator

The Scottsdale Resort & Spa; Scottsdale (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

The Scottsdale Resort & Spa is seeking a Spa Coordinator to be the first point of contact for guests, handling appointments from booking through checkout. The role requires greeting guests, managing front desk operations, payments, and retail transactions with a calm, friendly demeanor.

You will coordinate schedules with therapists, maintain records, and promote spa packages. Flexibility for mornings, evenings, weekends, and holidays is needed in this hospitality-focused environment.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Greet spa guests and check in/out for appointments.
• Schedule, confirm, and manage spa appointments via phone, email, and in person.
• Answer inquiries regarding services, pricing, and availability.
• Process payments, gratuities, and retail transactions accurately.
• Coordinate timing with therapists and spa staff.
• Maintain cleanliness and organization of reception and relaxation areas.
• Promote spa packages, memberships, and retail products.
• Maintain guest records and confidential health intake forms.
• Communicate schedule changes to staff.
• Assist with inventory tracking and ordering of supplies.

Skills

Customer service

Multitasking

Communication

Calm demeanor

Education

High school diploma

Tools

Book4Time

SpaSoft

Microsoft Office

Job description

Job SummaryThe Spa Coordinator serves as the first point of contact for spa guests, managing appointment scheduling, front desk operations, and administrative support to ensure a seamless and relaxing guest experience from booking through checkout.FULL-TIMEEssential Duties & ResponsibilitiesGreet spa guests warmly and check them in and out for appointmentsSchedule, confirm, and manage spa appointments via phone, email, and in personAnswer phone and email inquiries regarding spa services, pricing, and availabilityProcess payments, gratuities, and retail sales transactions accuratelyCoordinate appointment timing with Massage Therapists, Estheticians, and other spa staffMaintain cleanliness and organization of the spa reception and relaxation areasPromote spa packages, memberships, and retail products to guestsMaintain accurate guest records and handle confidential health intake forms appropriatelyCommunicate schedule changes, cancellations, and special requests to spa staffAssist with inventory tracking and ordering of retail and spa suppliesQualificationsHigh school diploma or equivalent required1-2 years of experience in a spa, salon, or hospitality front desk role preferredStrong customer service, communication, and multitasking skillsProficiency with spa scheduling software (e.g., Book4Time, SpaSoft) and Microsoft Office a plusProfessional, calm demeanor suited to a relaxation-focused environmentAbility to work flexible shifts, including mornings, evenings, weekends, and holidaysPhysical DemandsAbility to sit or stand for extended periods at the front deskOccasional lifting of up to 20 lbs (retail stock, supplies)Manual dexterity for computer, phone, and POS operationAbility to move throughout the spa to coordinate with staff and guests