Spa GM in Training: Lead Front Desk & Drive Sales

FGG Spa, LLC; Florida; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401K with 5% company match

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Time Off

Service & product discounts

Growth opportunities

Job summary

FGG Spa, LLC in Palmetto Bay, FL is seeking a high-energy General Manager in Training to lead front desk and sales-driven operations in a fast-paced spa environment.

You will coach the team, drive membership, retail, and service sales, manage guest flow, and partner with spa leadership to deliver exceptional guest experiences. Strong leadership and accountability are essential.

This role offers growth within a multi-unit organization with competitive compensation and benefits.

Qualifications

• 1-3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Drive Sales Performance: Achieve and exceed membership, retail, gift card, and service sales goals; coach the team on conversion and sales behaviors; promote services, upgrades, and current offers; support booking conversion.
• Lead the Front Desk: Own daily front desk operations, guest flow, and performance; lead and coach the front desk team; drive membership conversion and guest experience; ensure high-standard client interactions.
• Support the Spa Leadership Team: Assist GM with daily operations; train and onboard front desk staff; support reporting and cash handling; maintain consistency and momentum in operations.

Skills

Leadership

Sales

Customer Service

Coaching

Communication

Accountability

Fast-paced Environment

Flexible Availability

Tools

Booking systems (Zenoti)

Job description

FGG Spa, LLC in Palmetto Bay, FL is seeking a high-energy General Manager in Training to lead front desk and sales-driven operations in a fast-paced spa environment.

You will coach the team, drive membership, retail, and service sales, manage guest flow, and partner with spa leadership to deliver exceptional guest experiences. Strong leadership and accountability are essential.

This role offers growth within a multi-unit organization with competitive compensation and benefits.