Spa General Manager: Drive Growth & World-Class Service

FGG Spa, LLC; Greensboro, Northern (NC, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Performance bonus

Competitive salary

Dental insurance

Employee discounts

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

FGG Spa, LLC in Greensboro is seeking a high-impact General Manager to lead both the team and the business at Hand & Stone Spa. You will drive guest experience, sales, and profitability while building a strong culture.

The role requires 3–5 years of leadership, strong KPI and P&L experience, and a flexible schedule. You will recruit, coach, and develop staff, manage scheduling, and lead local marketing to grow memberships and retail, ensuring a World Class Client experience.

Qualifications

• 3–5 years of leadership experience in a service or retail environment.
• Proven track record driving sales, memberships, and profitability.
• Strong communication and decision-making skills.
• Experience using KPIs and P&L to guide performance.

Responsibilities

• Oversee spa operations and overall performance, ensuring a world-class guest experience.
• Drive sales, memberships, and product performance while managing profitability.
• Recruit, hire, and develop a high-performing team; coach with a people-first mindset.
• Lead scheduling, analytics, and local marketing to grow revenue and guest loyalty.
• Own reporting, budgeting, and KPI tracking to optimize business results.

Skills

Leadership

Sales leadership

KPI management

P&L ownership

Communication

People development

Job description

FGG Spa, LLC in Greensboro is seeking a high-impact General Manager to lead both the team and the business at Hand & Stone Spa. You will drive guest experience, sales, and profitability while building a strong culture.

The role requires 3–5 years of leadership, strong KPI and P&L experience, and a flexible schedule. You will recruit, coach, and develop staff, manage scheduling, and lead local marketing to grow memberships and retail, ensuring a World Class Client experience.