Spa General Manager: Grow Revenue & Lead World-Class Team

Hand & Stone Massage and Facial Spa; Glen Mills (Delaware County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Vision, Dental, LifeInsurance

401K with 5% company match

Base salary + performance-basedBonuses

Paid Time Off

Service & product discounts

Growth opportunities within a multi‑单位

Job summary

Hand & Stone Massage and Facial Spa – Glen Mills is seeking a high-impact General Manager to lead the team and the business in a growth-minded, people-first culture. You will drive guest experience, sales, membership performance, and profitability while owning spa performance and developing a strong, capable team.

You will mentor staff, optimize scheduling and reporting, and lead local marketing efforts to boost revenue and client satisfaction.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• A balance of people leadership and business acumen.
• Strong experience working with KPIs is required.
• P&L experience strongly preferred.
• Comfort in a fast-paced environment.
• Flexible schedule (nights/weekends/holidays).

Responsibilities

• Oversee spa operations and overall performance.
• Grow sales, membership performance, and profitability.
• Own key metrics, reporting, and P&L responsibilities.
• Recruit, hire, and retain a high-performing team.
• Lead, coach, and develop your team with a people-first mindset.
• Build a culture of accountability, engagement, and service excellence.
• Ensure a World Class Client experience (WCCE) across all touchpoints.
• Increase revenue through memberships, service utilization, and retail performance.
• Optimize scheduling and staffing to support service and business needs.
• Execute local marketing and community outreach initiatives.

Skills

Leadership

Sales growth

KPIs

Communication

P&L experience

Team development

Customer experience

Job description

Hand & Stone Massage and Facial Spa – Glen Mills is seeking a high-impact General Manager to lead the team and the business in a growth-minded, people-first culture. You will drive guest experience, sales, membership performance, and profitability while owning spa performance and developing a strong, capable team.

You will mentor staff, optimize scheduling and reporting, and lead local marketing efforts to boost revenue and client satisfaction.