Spa Front Desk Supervisor & Training Leader

Woodside; Westwood (KS); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Woodside’s Spa at Woodside is seeking a Spa Reception Supervisor who will train reception staff, schedule for efficiency, and oversee daily desk operations. You will ensure member/guest relations, resolve disputes, and verify timely check-in/out. You will prescreen new staff, develop training materials, and cover all hours.

The role requires leadership, professionalism, and a strong customer-service focus. The ideal candidate has 2–5 years in a spa environment, at least 1–2 years in supervision,

Qualifications

• High School Diploma or GED required; Hospitality degree preferred.
• 1–2 years supervisory experience in spa environment is expected.
• 2–5 years’ spa experience preferred.
• Knowledge of spa services and retail understood.

Responsabilités

• Train and prescreen staff; ensure coverage for all hours.
• Oversee daily spa reception operations and guest relations.
• Handle check-in/out accuracy and billing verification.
• Coach reception team to meet retail goals through education and accountability.
• Respond to requests within 24 hours via phone or email.
• Maintain clean, well-staged spa retail area.
• Assist in inventory checks and CMS receiving processes.

Connaissances

Customer service

Interpersonal communication

Leadership

MS Office

Problem solving

Formation

High School Diploma or GED

Associate’s degree in Hospitality preferred

Outils

CMS

MS Office

Description du poste

Woodside’s Spa at Woodside is seeking a Spa Reception Supervisor who will train reception staff, schedule for efficiency, and oversee daily desk operations. You will ensure member/guest relations, resolve disputes, and verify timely check-in/out. You will prescreen new staff, develop training materials, and cover all hours.

The role requires leadership, professionalism, and a strong customer-service focus. The ideal candidate has 2–5 years in a spa environment, at least 1–2 years in supervision,