Spa Front Desk Supervisor & Guest Experience Leader

Woodside Kc; Westwood (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

Woodside Racquet Club Management - The Spa at Woodside is seeking a Spa Reception Supervisor to lead staff at the Westwood, KS location. You will train reception staff, schedule for efficiency, and oversee daily desk operations for The Spa at Woodside.

The role emphasizes maintaining member/guest relations, resolving charge disputes, and ensuring timely check-in/out. You will model professionalism and drive spa desk processes and promotions.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.

Responsibilities

• Provide exceptional professionalism and customer service and coach staff in real time.
• Coordinate front desk scheduling and ensure accurate client appointments for service providers.
• Answer phones courteously and book appointments for spa services.
• Respond promptly to client requests via email or phone.
• Handle cash and charge transactions accurately, including daily cash drops and voids.
• Train and mentor reception staff, assist in hiring and coverage for all operational hours.
• Maintain spa retail area and cleanliness, stock, and inventory processes.
• Assist in spa events and promotions; support spa operations and communications.

Skills

Customer service

Leadership

Scheduling

Cash handling

Education

High School Diploma or GED

Associate's degree

Tools

CMS

Job description

Woodside Racquet Club Management - The Spa at Woodside is seeking a Spa Reception Supervisor to lead staff at the Westwood, KS location. You will train reception staff, schedule for efficiency, and oversee daily desk operations for The Spa at Woodside.

The role emphasizes maintaining member/guest relations, resolving charge disputes, and ensuring timely check-in/out. You will model professionalism and drive spa desk processes and promotions.