Spa Front Desk Supervisor: Guest Experience Leader

Marcus-Hotels-; Town of Lyons (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free parking

Discounted gym membership

Room discounts

Discounts at Marcus restaurants

Flexible scheduling

Paid time off

Medical, dental, and vision insurance

401k with employer match

Early wage access

Job summary

The Front Desk Supervisor at the WELL Spa + Salon, Grand Geneva Resort & Spa, Lake Geneva, WI, oversees reception, guest transactions, and reservations, ensuring efficient, courteous service and accurate revenue reporting. You will coordinate with housekeeping and maintenance, monitor safety, and manage daily front desk operations.

We seek a candidate with a high school diploma, hospitality experience, and prior supervisory skills; strong English communication, teamwork, and the ability to

Qualifications

• High School diploma or equivalent required.
• 6 months or more in guest service experience, preferably hospitality.
• Previous supervisory skills required.
• Excellent communication and customer service skills.
• Ability to build relationships with management and staff.
• Able to stand/walk for long periods and multitask in a fast-paced environment.
• English reading and writing fluency; basic computer input.
• Flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Greet guests, process reservations, balance transactions, and relay messages to management.
• Maintain knowledge of SMS Host and SMS POS systems and use them correctly.
• Post room, tax, and resort fee for occupied rooms and balance F&B systems.
• Receive and resolve guest complaints within authority scope.
• Complete shift checklists and ensure front desk safety and appearance.
• Coordinate with housekeeping and maintenance on room status for cleanliness/repairs.
• Maintain cash control and deposits according to policy.
• Perform other duties as assigned.

Skills

Customer service

Communication

Supervisory experience

Teamwork

Multitasking

English proficiency

Education

High School diploma or equivalent

Tools

SMS Host

SMS POS

SMS Touch

Job description

The Front Desk Supervisor at the WELL Spa + Salon, Grand Geneva Resort & Spa, Lake Geneva, WI, oversees reception, guest transactions, and reservations, ensuring efficient, courteous service and accurate revenue reporting. You will coordinate with housekeeping and maintenance, monitor safety, and manage daily front desk operations.

We seek a candidate with a high school diploma, hospitality experience, and prior supervisory skills; strong English communication, teamwork, and the ability to