Assistant Spa Director

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Free parking

Discounted room rates at Marcus hotels

Employee discounts on restaurants, spa

Meal provided per shift

401k with company match

Job summary

Marcus Hotels & Resorts’ Grand Geneva Resort & Spa in Lake Geneva, WI seeks an Assistant Spa Director to assist the Director of Spa overseeing daily spa operations, staff, and service standards. The role focuses on policy creation, training, promotions, and revenue growth within a premier AAA Four Diamond resort.

The ideal candidate has 3+ years in spa management, luxury-hotel background, and P&L experience.

Qualifications

• Minimum of 3 years Spa management experience.
• Luxury hotel experience preferred.
• College graduate or professional certifications in spa treatments preferred.
• Prior experience with Spa Soft software preferred.
• Prior P&L experience and responsibility.
• Excellent written and verbal communication skills.
• Strong sales and marketing skills.
• Strong interpersonal and leadership skills.

Responsibilities

• Oversee the daily management of all spa operations and staff.
• Create and uphold departmental policies, procedures, and standards.
• Coordinate training of treatment protocols on menu of services.
• Develop and implement promotional programs with Marketing department.
• Assist with special events as necessary.
• Maximize spa revenues by tracking trends and thinking creatively.
• Ensure safety and security for spa guests and associates.
• Monitor inventory, ordering systems, and issuing of products and supplies.
• Serve as a liaison between management, staff, and guests.
• Develop and implement new spa services.
• Perform other duties as assigned.

Skills

Spa management

Sales and marketing

Interpersonal leadership

Communication skills

Education

College degree or spa certifications

Tools

Spa Soft

Job description

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As an Assistant Spa Director at the WELL Spa + Salon at Grand Geneva Resort & Spa, you will assist the Director of Spa with all areas of spa operations.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Oversee the daily management of all spa operations and staff to include therapists, estheticians, nail technicians, and receptionists
• Create and uphold departmental policies, procedures, and standards
• Oversee and coordinate training of treatment protocols on menu of services
• Develop and implement promotional programs with Marketing department
• Assist with special events as necessary
• Maximize spa revenues by tracking trends and thinking creatively
• Ensure safety and security for spa guests and associates
• Ensure proper maintenance of facility and equipment and report problems to engineering immediately
• Monitor inventory, ordering systems, and issuing of products and supplies
• Serve as a liaison between management, staff, and guests
• Monitor and ensure high standards of treatments and personnel
• Develop and implement new spa services
• Perform other duties as assigned

What do you bring to the role?

• Minimum of 3 years Spa management experience required
• Luxury hotel experience preferred
• College graduate or professional certifications in spa treatments preferred
• Prior experience with Spa Soft software preferred
• Prior P&L experience and responsibility
• Excellent written and verbal communication skills
• Strong sales and marketing skills
• Strong interpersonal and leadership skills

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.