Spa Front Desk Sales & Wellness Concierge

Hand & Stone Massage and Facial Spa; Saint Louis Park (MN); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Dental insurance

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Saint Louis Park, MN seeks a Front Desk Spa Sales Associate to host clients, promote the Hand & Stone Lifestyle Program, and drive service and membership sales with commissions. This role requires weekend and evening availability in a fast-paced, upscale spa.

You will build client relationships, educate on wellness benefits of regular services, and coordinate scheduling while delivering exceptional customer service in a team-oriented setting.

Qualifications

• Strong customer sales and service skills
• Experience in retail, marketing, or membership sales
• Excellent communication and presentation abilities
• Ability to connect with clients and support wellness goals
• Ability to book services and manage scheduling
• Zenoti software a plus
• Calm, multitasking in a busy spa environment
• Positive, proactive attitude and reliability
• Willingness to work evenings and weekends
• Team collaboration and dependable work ethic

Responsibilities

• Maintain positive relationships with clients and service providers
• Educate guests on massages and facials as health and wellness elements
• Drive sales of services, memberships, and gift cards
• Handle customer service requests professionally
• Manage massage or facial appointment scheduling
• Light cleaning and laundry when needed

Skills

Customer service

Sales

Communication

Multitasking

Scheduling

Team player

Problem-solving

Evening/weekend availability

Tools

Zenoti Software

Job description

Hand & Stone Massage and Facial Spa in Saint Louis Park, MN seeks a Front Desk Spa Sales Associate to host clients, promote the Hand & Stone Lifestyle Program, and drive service and membership sales with commissions. This role requires weekend and evening availability in a fast-paced, upscale spa.

You will build client relationships, educate on wellness benefits of regular services, and coordinate scheduling while delivering exceptional customer service in a team-oriented setting.