Front Desk Spa Sales Associate

Hand & Stone Massage and Facial Spa; Saint Louis Park (MN); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Dental insurance

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Saint Louis Park, MN seeks a Front Desk Spa Sales Associate to host clients, promote the Hand & Stone Lifestyle Program, and drive service and membership sales with commissions. This role requires weekend and evening availability in a fast-paced, upscale spa.

You will build client relationships, educate on wellness benefits of regular services, and coordinate scheduling while delivering exceptional customer service in a team-oriented setting.

Qualifications

• Strong customer sales and service skills
• Experience in retail, marketing, or membership sales
• Excellent communication and presentation abilities
• Ability to connect with clients and support wellness goals
• Ability to book services and manage scheduling
• Zenoti software a plus
• Calm, multitasking in a busy spa environment
• Positive, proactive attitude and reliability
• Willingness to work evenings and weekends
• Team collaboration and dependable work ethic

Responsibilities

• Maintain positive relationships with clients and service providers
• Educate guests on massages and facials as health and wellness elements
• Drive sales of services, memberships, and gift cards
• Handle customer service requests professionally
• Manage massage or facial appointment scheduling
• Light cleaning and laundry when needed

Skills

Customer service

Sales

Communication

Multitasking

Scheduling

Team player

Problem-solving

Evening/weekend availability

Tools

Zenoti Software

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule

Job Description

HAND & STONE MASSAGE AND FACIAL SPA

Do you love self care and want to connect with people to help them improve their health and wellness? If you enjoy working in a positive team environment that rewards excellent customer service and sales explore opportunities at our Spa! Hand & Stone at the West end is seeking client-focused and experienced membership and/or retail sales professionals to join our rapidly growing spa in an upscale shopping district.

Front Desk Spa Sales Associate plays a key role in hosting our clients through a relaxing and rejuvenating experience as well as promoting and marketing the Hand & Stone Lifestyle Program as an effective approach to improving health and wellness. This is a commission based role with incentives based on performance. This role would require weekends and evenings.

Qualified candidates must have strong customer service, sales skills, and have an exceptional ability to connect and care for our clients. Our ideal candidate has a passion for health and wellness, strong problem-solving skills, and a successful sales and/or customer service track record. The spa sales associate is responsible for:

• Maintaining positive relationships with clientele and service providers
• Educating guests on the importance of regular massages and/or facials as a key aspect of health and wellness
• Driving sales of services, memberships, and gift cards
• Appropriately handling any customer service needs or requests by the clientele
• Effective management of massage or facial appointment scheduling
• Light cleaning and laundry at times

HAND & STONE - Offering an oasis from life's extreme demands, Hand & Stone delivers high-quality spa experiences that replenish body, mind, and spirit at affordable prices. We are passionate about promoting optimal health and well-being as well as offering a collaborative environment for our employees to thrive.

Below are some of our many aspects of working at Hand & Stone that our Front Desk Spa Sales Associates enjoy!

• Beautiful spa in a flourishing upscale lifestyle center
• Competitive wages plus commissions, incentives, and bonus
• Employee rewards program/employee referral bonus
• Employee discount programs
• Professional sales training and experience
• Flexible schedule
• Growth opportunities

Requirements and Skills

• Excellent customer sales, promoting and customer service skills
• Experience with retail, marketing, and/or membership sales
• Exceptional communication, phone, and presentation skills required
• Ability to truly connect with clients with a passion for helping them achieve their wellness goals
• Ability to book services and proactively manage the scheduling of clients
• Zenoti Software experience a plus!
• Multitasking while maintaining a sense of calm in a busy environment
• Possess a friendly and positive attitude with strong problem-solving skills
• Accountable self-starter willing to take initiative
• Ability to work evenings and weekends
• Work collaboratively and reliably in a team environment

Shift

• 4 hour shift
• 8 hour shift
• Day shift
• Night shift
• Weekend Shift

Ability to Commute

• Saint Louis Park, MN 55416 (Required)

Work Location

In person

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.