Spa Front Desk Receptionist — Hospitality & Growth

East-Bank-Club-; Chicago (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Free workout privileges

Employee discounts

Parking and transit benefits

Access to Tickets at Work discounts

Tuition reimbursement

401(k) with company match

Value Sharing (Profit sharing)

Job summary

East Bank Club seeks a Spa Receptionist to foster a culture of hospitality and integrity. You will support the Spa Manager, ensure warm professional interactions, and maintain bookings and communications with clients and staff.

The role requires early mornings and weekend flexibility, strong customer service, and the ability to handle administrative tasks, payments, and product retail with a client-centered approach.

Qualifications

• Experience in a luxury, upscale environment with strong hospitality focus preferred.
• Ability to multitask, work well under pressure and in a fast-paced environment.
• Ability to work weekends and be flexible with schedules.
• Exceptional organizational, written and oral communication skills.
• Ability to problem-solve on the spot.
• Must be able to sell Spa/Salon retail products.
• Microsoft Office Suite.
• Ability to type efficiently and adapt to comprehensive computer programs.
• Minimum three months’ Salon/Spa experience preferred, or comparable service environment.

Responsibilities

• Provide quality customer service to all clients to ensure we deliver high level of hospitality & integrity.
• Treat members, guests & employees with fairness, integrity, positivity and consistency.
• Delivers a strong & consistent work ethic.
• Attends trainings and meetings as scheduled.
• Inspires greatness.
• Act as support system to our Spa Manager/Director & staff.
• Independently handle difficult service situations with solid judgment.
• Ensures a positive client experience at all contact points.
• Administrative work including cash handling, booking accuracy, inventory support and display of products.
• Promptly answer incoming calls to ensure booking accuracy and handle appointment changes/cancellations.
• Retail product sales and staying abreast of products offered by manager-provided and self-education.

Skills

Customer service

Hospitality

Communication

Multitasking

Retail sales

Cash handling

Booking system

Tools

Microsoft Office Suite

Booking software

Job description

East Bank Club seeks a Spa Receptionist to foster a culture of hospitality and integrity. You will support the Spa Manager, ensure warm professional interactions, and maintain bookings and communications with clients and staff.

The role requires early mornings and weekend flexibility, strong customer service, and the ability to handle administrative tasks, payments, and product retail with a client-centered approach.