Spa Front Desk Part-Time

Woodstock Inn & Resort; Woodstock (AL); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Resort privileges

Discounts

Free employee meals

Job summary

The Woodstock Inn & Resort in Woodstock, VT is seeking a part-time Spa Front Desk Attendant to warmly welcome guests, make reservations, check in/out, and assist with retail offerings. You will handle spa emails, phone messages, maintain lobby and desk, and schedule treatments using spa software; weekend/holiday availability required.

Candidates should have excellent verbal and written communication, strong customer service, ability to multitask, stand for long periods, and lift up to 20 pounds.

Qualifications

• Previous spa experience preferred.
• Excellent verbal and written skills.
• Must possess excellent customer service skills, be efficient, well organized, and able to handle a variety of duties simultaneously.
• Phone etiquette & computer skills are necessary.
• Energetic, enthusiastic, and highly motivated to maintain our guest service standards.
• Must thrive in a fast-paced environment.
• Must be able to stand and walk for extended periods of time.
• Must be able to lift and carry items up to 20 pounds.
• Must be able to help keep the lobby and public areas neat, organized, and presentable.

Responsibilities

• Read and answer spa e-mails daily as applicable. Professionalism regarding tone and free from grammatical errors is expected.
• Return phone calls from the spa mailbox in a timely manner or as assigned by a manager.
• Maintain the organization of all collateral located at the spa desk including but not limited to Spa Menus, price list and room service menus.
• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries and comments.
• Knowledge of Spa Software to accurately schedule spa treatments.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

Spa software

Job description

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style.

One of the most beloved spas in New England, The Spa at the Woodstock Inn & Resort, is seeking a Spa Front Desk Attendant Part-Time to join the team.

Job Summary:

The Spa Front Desk Attendant Part-Time will make spa reservations, check guests in and out, and create a memorable experience for our guests. Will be responsible for stocking and selling retail products to spa guests, maintain organization and cleanliness of desk and spa lobby.

Job Specifications:

• Expected Pay Range: starting $20.00 per hour plus service charge
  • The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate’s qualifications and/or experience.
• Shift & Schedule Availability: Part-time
  • Varying shifts require flexibility.
  • Weekends and holidays required.

Job Responsibilities:

• Read and answer spa e-mails daily as applicable. Professionalism regarding tone and free from grammatical errors is expected.
• Return phone calls from the spa mailbox in a timely manner or as assigned by a manager.
• Maintain the organization of all collateral located at the spa desk including but not limited to Spa Menus, price list and room service menus.
• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries and comments.
• Knowledge of Spa Software to accurately schedule spa treatments.

Job Requirements:

• Previous spa experience preferred.
• Excellent verbal and written skills.
• Must possess excellent customer service skills, be efficient, well organized, and able to handle a variety of duties simultaneously.
• Phone etiquette & computer skills are necessary.
• Energetic, enthusiastic, and highly motivated to maintain our guest service standards.
• Must thrive in a fast-paced environment.
• Must be able to stand and walk for extended periods of time.
• Must be able to lift and carry items up to 20 pounds.
• Must be able to help keep the lobby and public areas neat, organized, and presentable.
• Minimum 18 years of age.
• Work cohesively with co-workers as part of a team.

We offer great resort privileges, discounts, and free employee meal to all employees.

Those hired into full-time positions are eligible after an initial waiting period for a competitive benefits package that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match.

• Medical, Dental, and Vision Coverage,
• Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability
• Paid Time Off,
• 401k Retirement Plan with Employer match.

Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!

The Woodstock Inn & Resort is an equal opportunity employer.