Spa Front Desk Associate - Part-Time Guest Experience

Woodstock Inn & Resort; Woodstock (AL); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Resort privileges

Discounts

Free employee meals

Job summary

The Woodstock Inn & Resort in Woodstock, VT is seeking a part-time Spa Front Desk Attendant to warmly welcome guests, make reservations, check in/out, and assist with retail offerings. You will handle spa emails, phone messages, maintain lobby and desk, and schedule treatments using spa software; weekend/holiday availability required.

Candidates should have excellent verbal and written communication, strong customer service, ability to multitask, stand for long periods, and lift up to 20 pounds.

Qualifications

• Previous spa experience preferred.
• Excellent verbal and written skills.
• Must possess excellent customer service skills, be efficient, well organized, and able to handle a variety of duties simultaneously.
• Phone etiquette & computer skills are necessary.
• Energetic, enthusiastic, and highly motivated to maintain our guest service standards.
• Must thrive in a fast-paced environment.
• Must be able to stand and walk for extended periods of time.
• Must be able to lift and carry items up to 20 pounds.
• Must be able to help keep the lobby and public areas neat, organized, and presentable.

Responsibilities

• Read and answer spa e-mails daily as applicable. Professionalism regarding tone and free from grammatical errors is expected.
• Return phone calls from the spa mailbox in a timely manner or as assigned by a manager.
• Maintain the organization of all collateral located at the spa desk including but not limited to Spa Menus, price list and room service menus.
• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries and comments.
• Knowledge of Spa Software to accurately schedule spa treatments.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

Spa software

Job description

The Woodstock Inn & Resort in Woodstock, VT is seeking a part-time Spa Front Desk Attendant to warmly welcome guests, make reservations, check in/out, and assist with retail offerings. You will handle spa emails, phone messages, maintain lobby and desk, and schedule treatments using spa software; weekend/holiday availability required.

Candidates should have excellent verbal and written communication, strong customer service, ability to multitask, stand for long periods, and lift up to 20 pounds.