Guest Experience Leader — Spa & Wellness

San Francisco Institute of Esthetics and Cosmetology; California (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation plus incentives

401K retirement plan

Wellness program including massages

Generous employee discounts

Medical, dental, and vision benefits

Flexible scheduling

Advancement through coaching

Job summary

A leading day spa company is seeking a Guest Experience Manager to inspire and lead a team. This role focuses on delivering exceptional guest experiences and fostering a supportive, communicative environment. Ideal candidates will have strong customer service skills, exceptional communication abilities, and a passion for uplifting both guests and employees. Join a company known for promoting from within and supporting employee development.

Qualifications

• Passion for serving others and creating unforgettable moments with guests.
• Ability to regularly prioritize and re-prioritize tasks.
• Desire to engage personally with team members and guests.

Responsibilities

• Lead and inspire the team to transform guests' days.
• Foster an environment of open communication.
• Engage with guests personally to create memorable experiences.

Skills

Customer service feedback handling

Excellent communication

Detail-oriented

Motivational skills

Team engagement

Job description

A leading day spa company is seeking a Guest Experience Manager to inspire and lead a team. This role focuses on delivering exceptional guest experiences and fostering a supportive, communicative environment. Ideal candidates will have strong customer service skills, exceptional communication abilities, and a passion for uplifting both guests and employees. Join a company known for promoting from within and supporting employee development.