Guest Experience & Operations Lead

Slick City; Dallas (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Employee discounts

Career advancement opportunities

Exclusive team events

Job summary

An indoor entertainment facility in Dallas is seeking a motivated Assistant Manager to support daily operations. This role involves overseeing smooth functioning, leading a diverse team, and delivering exceptional guest experiences. Ideal candidates have supervisory experience, outstanding organizational skills, and a passion for customer service. The position offers competitive salary, bonuses, and growth opportunities, creating a vibrant work environment focused on fun and community engagement.

Qualifications

• Proven experience in a supervisory or managerial role, preferably in the entertainment, hospitality, or retail industry.
• Outstanding customer service skills and a passion for creating memorable experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily operations to ensure smooth and efficient functioning.
• Lead, mentor, and motivate a team of employees.
• Deliver exceptional guest experiences by upholding safety and customer service standards.
• Assist with hiring, training, and scheduling staff.
• Monitor and manage inventory levels efficiently.
• Assist in budget management and financial reporting.
• Enforce safety protocols and ensure compliance with regulations.
• Plan and execute special events and group bookings.

Skills

Leadership skills

Customer service

Organizational skills

Multitasking abilities

Education

High School Diploma

Some college preferred

Tools

Microsoft Office Suite

Point-of-sale (POS) systems

Job description

An indoor entertainment facility in Dallas is seeking a motivated Assistant Manager to support daily operations. This role involves overseeing smooth functioning, leading a diverse team, and delivering exceptional guest experiences. Ideal candidates have supervisory experience, outstanding organizational skills, and a passion for customer service. The position offers competitive salary, bonuses, and growth opportunities, creating a vibrant work environment focused on fun and community engagement.