Spa Front Desk Lead & Guest Experience

Heights Wellness - Baybrook/Friendswood; San Antonio, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Steady Book of Business

Professional and Safe Environment

401k & Wellness Reimbursement

Paid Time Off

Free Monthly Services

Paid Training, Employee Discounts, and

Job summary

Heights Wellness Retreat Boerne seeks an Assistant Spa Director to oversee daily operations, staff development, and guest experience. You will report to the Spa Director and drive excellence in service, sales, and brand standards across a premium wellness retreat.

Responsibilities include supporting recruitment and training, promoting massage, skincare, and touchless therapies, and partnering on membership strategies to grow guest loyalty.

Qualifications

• Minimum one year of sales experience.
• Must be full-time 5 days a week.
• Minimum of one year of leadership experience.
• Working knowledge of spa management software (Zenoti) preferred.
• Familiarity with operating standards in a branded or franchise environment preferred.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage, skincare therapy, and touchless services.
• Partner with the Retreat Director on membership strategy, including overcoming obstacles and building rapport within the team.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.
• Support Membership Retention

Skills

Sales experience

Leadership

Guest communication

Team culture

Tools

Zenoti

Job description

Heights Wellness Retreat Boerne seeks an Assistant Spa Director to oversee daily operations, staff development, and guest experience. You will report to the Spa Director and drive excellence in service, sales, and brand standards across a premium wellness retreat.

Responsibilities include supporting recruitment and training, promoting massage, skincare, and touchless therapies, and partnering on membership strategies to grow guest loyalty.