Spa Front Desk Concierge - Part Time

Black Desert Resort; Ivins (UT); In loco; USD 22.000 - 25.000; Part-time

Vantaggi offerti da questo lavoro

401K with company match

Employee dining room

Exclusive resort discounts

Employee complimentary hotel stay

Descrizione del lavoro

Black Desert Resort in Ivins, Utah, is seeking a Spa Front Desk Concierge to warmly welcome guests, manage spa appointments, and provide information about services and amenities in a tranquil luxury setting.

This onsite, part-time role requires strong guest service, attention to detail, and the ability to operate spa software. The position offers a pay rate of $16 to $18 per hour plus resort benefits.

Competenze

• 1+ year of front desk or spa experience preferred.
• Knowledge of spa services and wellness products a plus.
• Strong communication and guest service skills.

Mansioni

• Warmly greet spa guests and assist with check-in and orientation.
• Answer phones and respond to inquiries professionally.
• Schedule, modify, and confirm appointments using spa software.
• Maintain knowledge of services, providers, and retail offerings.
• Process payments, gift cards, and retail transactions accurately.
• Assist with locker room oversight and cleanliness.
• Communicate special requests to spa providers.
• Handle guest issues discreetly and escalate when needed.

Conoscenze

Front desk

Spa experience

Guest service

Scheduling / POS

Strumenti

Mindbody

Book4Time

SpaSoft

Descrizione del lavoro

Overview

Black Desert Resort, located in the dramatic landscape of Southern Utah, is an ultra-premium destination for luxury, relaxation, and wellness. The resort’s world-class spa delivers an immersive experience centered on renewal, connection, and personalized care. The Spa Front Desk Concierge is the first and last point of contact for every spa guest, setting the tone for a seamless and memorable journey.

Job Summary:

The Spa Front Desk Concierge is responsible for welcoming guests, managing spa appointments, providing information about services and amenities, and ensuring smooth spa operations. This guest-facing role requires warmth, organization, attention to detail, and a commitment to providing exceptional service in a tranquil luxury setting.

Job Specifications:

Onsite: Black Desert Resort - SpaShift & Schedule Availability: Year-Round / Part-TimePay Rate: $16- $18/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Salary and Benefits: 401K with company match, employee dining room, exclusive resort discounts, and employee complimentary hotel stay program.
• Dynamic Work Environment: Work in a premier spa setting contributing to a team focused on service and hospitality
• Career Growth: Opportunities for professional growth and advancement in the hospitality industry.

Responsibilities

Key responsibilities including but not limited to:

• Warmly greet spa guests and members, assisting with check-in, check-out, and orientation of spa facilities
• Answer phones and respond to guest inquiries in a professional and timely manner
• Schedule, modify, and confirm appointments using spa management software
• Maintain a working knowledge of spa services, providers, availability, and retail offerings
• Offer personalized recommendations based on guest needs and preferences
• Process payments, gift card transactions, gratuities, and retail sales accurately
• Assist with locker room and relaxation lounge oversight, ensuring cleanliness and readiness
• Communicate special requests, service delays, or guest preferences to spa providers
• Handle guest issues or complaints with discretion and elevate to management when necessary
• Maintain inventory of robes, amenities, and retail displays
• Uphold the ambiance of the spa by supporting a peaceful, professional, and guest-centered environment
• Attend mandatory orientations and trainings.
• Perform other duties as assigned.

Qualifications

Preferred Qualifications and Skills:

• 1+ year of front desk, concierge, or spa experience preferred
• Knowledge of spa services and wellness products a plus
• Strong communication and guest service skills
• Proficient in scheduling or point-of-sale systems (e.g., Mindbody, Book4Time, SpaSoft)
• Professional appearance and demeanor
• Ability to work in a calm, yet demanding, potentially high-pressure structured environment
• Flexible availability including evenings, weekends, and holidays

#blackdesertresort