Spa Front Desk Concierge - Part Time

CoralTree Hospitality Group; Ivins (UT); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

401K with company match

Employee dining room

Exclusive resort discounts

Employee complimentary hotel stay

Job summary

Black Desert Resort in Southern Utah is seeking a Spa Front Desk Concierge to warmly welcome guests, manage appointments, and provide information about spa services in a luxury setting. This onsite, part-time role offers a friendly, professional environment with opportunities for growth within the CoralTree Hospitality Group.

The position emphasizes guest service, clear communication, and proficiency with spa-management software.

Qualifications

• 1+ year of front desk, concierge, or spa experience preferred.
• Knowledge of spa services and wellness products is a plus.
• Strong communication and guest service skills.
• Proficient in scheduling or point-of-sale systems (Mindbody, Book4Time, SpaSoft).

Responsibilities

• Warmly greet spa guests and members, assist with check-in/check-out and orientation of spa facilities.
• Answer phones and respond to guest inquiries professionally and promptly.
• Schedule, modify, and confirm appointments using spa management software.
• Maintain knowledge of spa services, providers, availability, and retail offerings.

Skills

Front desk experience

Spa knowledge

Guest service

POS systems

Professional appearance

Calm under pressure

Flexible schedule

Tools

Mindbody

Book4Time

SpaSoft

Job description

Overview

Black Desert Resort, located in the dramatic landscape of Southern Utah, is an ultra-premium destination for luxury, relaxation, and wellness. The resort’s world-class spa delivers an immersive experience centered on renewal, connection, and personalized care. The Spa Front Desk Concierge is the first and last point of contact for every spa guest, setting the tone for a seamless and memorable journey.

Job Summary:

The Spa Front Desk Concierge is responsible for welcoming guests, managing spa appointments, providing information about services and amenities, and ensuring smooth spa operations. This guest-facing role requires warmth, organization, attention to detail, and a commitment to providing exceptional service in a tranquil luxury setting.

Job Specifications:

Onsite: Black Desert Resort - SpaShift & Schedule Availability: Year-Round / Part-TimePay Rate: $16- $18/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Salary and Benefits: 401K with company match, employee dining room, exclusive resort discounts, and employee complimentary hotel stay program.
• Dynamic Work Environment: Work in a premier spa setting contributing to a team focused on service and hospitality
• Career Growth: Opportunities for professional growth and advancement in the hospitality industry.

Responsibilities

Key responsibilities including but not limited to:

• Warmly greet spa guests and members, assisting with check-in, check-out, and orientation of spa facilities
• Answer phones and respond to guest inquiries in a professional and timely manner
• Schedule, modify, and confirm appointments using spa management software
• Maintain a working knowledge of spa services, providers, availability, and retail offerings
• Offer personalized recommendations based on guest needs and preferences
• Process payments, gift card transactions, gratuities, and retail sales accurately
• Assist with locker room and relaxation lounge oversight, ensuring cleanliness and readiness
• Communicate special requests, service delays, or guest preferences to spa providers
• Handle guest issues or complaints with discretion and elevate to management when necessary
• Maintain inventory of robes, amenities, and retail displays
• Uphold the ambiance of the spa by supporting a peaceful, professional, and guest-centered environment
• Attend mandatory orientations and trainings.
• Perform other duties as assigned.

Qualifications

Preferred Qualifications and Skills:

• 1+ year of front desk, concierge, or spa experience preferred
• Knowledge of spa services and wellness products a plus
• Strong communication and guest service skills
• Proficient in scheduling or point-of-sale systems (e.g., Mindbody, Book4Time, SpaSoft)
• Professional appearance and demeanor
• Ability to work in a calm, yet demanding, potentially high-pressure structured environment
• Flexible availability including evenings, weekends, and holidays

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