Spa Front Desk Concierge – Luxury Hospitality

Heritage-Hotels-and-Resorts; Cañon (NM); On-site; USD 12,000 - 21,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Free meals during shifts

Free employee parking

Job summary

Heritage Hotels & Resorts invites a Spa Receptionist to join our luxury spa team in a guest-focused role. You will greet guests, give tours, answer calls, and book appointments while ensuring accurate transactions in the reservation system.

Promote spa services and retail, maintain clean front-of-house spaces, and assist with inventory and staff training. Flexible availability includes evenings, weekends, and holidays to support spa operations.

Qualifications

• Exceptional interpersonal and communication skills with the ability to create a warm, welcoming, and professional first impression for all guests.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced, guest-facing environment.
• High attention to detail to ensure accuracy in scheduling, billing, and guest preferences.
• Ability to remain calm, composed, and solution-oriented when handling guest requests or concerns.
• Proficiency with scheduling systems, point-of-sale systems, and general computer applications such as Microsoft Office or Google Suite.
• Strong teamwork and collaboration skills with the ability to communicate effectively with therapists, spa leadership, and other hotel departments.
• Basic understanding of spa services, treatments, and retail products with the ability to confidently guide guest selections.
• Professional presentation and demeanor aligned with a luxury hospitality environment.
• High school diploma or equivalent experience or training required.
• Minimum of one year of guest-facing experience in hospitality, spa, wellness, or a related service environment preferred.
• Experience with spa booking software or property management systems preferred.
• Luxury hotel or resort experience preferred but not required.
• Previous experience handling cash, payments, and guest transactions preferred.
• Flexible availability including evenings, weekends, and holidays based on business needs.

Responsibilities

• Greet clients warmly as they enter the spa and provide tours and information related to spa features and services.
• Answer the telephone professionally by identifying yourself, your department and offering assistance.
• Book appointments by phone or in person and accurately record transactions in the reservation system.
• Promote spa services and effectively recommend retail products to enhance the guest experience.
• Maintain proper opening and closing procedures and handle transactions responsibly and accurately.
• Follow daily checklists and operational procedures as outlined for spa reception and attendant duties.
• Maintain a well-groomed, professional appearance including clean uniform and name tag.
• Maintain spa rooms, public areas and front-of-house spaces in a clean, comfortable and guest-ready condition.
• Support inventory control for supplies, equipment and merchandise and communicate reordering needs as necessary.
• Keep men’s and women’s spa areas clean, orderly and properly stocked throughout the shift.
• Assist in training newer staff on front desk procedures to ensure efficient performance and consistency in service standards.
• Carry out deep cleaning tasks and special projects as assigned.
• Other duties as assigned are consistent with the functions of this position as needed at any of the properties.

Skills

Interpersonal skills

Communication

Time management

Cash handling

Education

High school diploma

Tools

POS systems

Scheduling software

Microsoft Office

Google Suite

Job description

Heritage Hotels & Resorts invites a Spa Receptionist to join our luxury spa team in a guest-focused role. You will greet guests, give tours, answer calls, and book appointments while ensuring accurate transactions in the reservation system.

Promote spa services and retail, maintain clean front-of-house spaces, and assist with inventory and staff training. Flexible availability includes evenings, weekends, and holidays to support spa operations.