Spa Front Desk Concierge – Guest Experience

129 Boardwalk 1000 LLC; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Accident

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock

Annual Bonus

Training Programs

Wellness programs

Resource Groups

Recognition programs

Job summary

Seminole Hard Rock Hotel & Casino Atlantic City is seeking a friendly Spa Front Desk Receptionist to welcome guests, clock in, and promote our spa services and retail offerings. You will manage bookings, check-ins, and payments with a focus on guest satisfaction.

Ideal candidates bring excellent customer service, strong communication, and the ability to multitask in a fast-paced environment while maintaining a polished, professional appearance and demeanor.

Qualifications

• Must be detail-oriented and have the ability to multitask.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening, and computer skills.

Responsibilities

• Be on time for your shift.
• Properly open and close the spa each day according to Standard Operating Procedures.
• Accurately book, change, and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves Rock Spa facilities.
• Provide detailed descriptions of spa/salon treatments, packages, services, retail products, facility features, and hours of operation.
• Utilize spa computers with skill and proficiency.
• Maintain a front desk bank.
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Actively promote the salon, spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked, and well-organized work area.
• Develop the ability to work without constant direct supervision and remain at the assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in, and support training and staff meetings.
• Assist in all areas of salon and spa operations as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the facility that require assistance.

Skills

Customer service

Communication

Multitasking

Money handling

Team player

Friendly and outgoing

Tools

Spa software

Job description

Seminole Hard Rock Hotel & Casino Atlantic City is seeking a friendly Spa Front Desk Receptionist to welcome guests, clock in, and promote our spa services and retail offerings. You will manage bookings, check-ins, and payments with a focus on guest satisfaction.

Ideal candidates bring excellent customer service, strong communication, and the ability to multitask in a fast-paced environment while maintaining a polished, professional appearance and demeanor.