Spa Front Desk Concierge: Elevate Guest Wellness

Arch Amenities Group; Saint Augustine (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

Arch Amenities Group, in Saint Augustine, FL, is seeking a friendly spa reception associate for the Casa Monica Resort & Spa. You will be the first point of contact, greeting guests, handling reservations, and guiding them through spa offerings with warmth and professionalism.

You will manage front desk duties, answer inquiries, process payments, and collaborate with spa therapists to ensure a memorable guest journey in a historic, wellness-focused setting.

Qualifications

• Experience handling money.
• Excellent communication, customer service skills, and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Energetic, enthusiastic and motivational.
• Strong team player.
• Proficient in appropriate computer skills and office equipment.
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays.
• Availability to stand for long periods of time.
• Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
• Repetitive hand use and reaching.

Responsibilities

• Welcome guests with warmth, professionalism, and enthusiasm.
• Maintain a peaceful, inviting spa reception area.
• Assist guests with spa reservations, inquiries, amenities, and services.
• Anticipate guest needs for a seamless spa experience.
• Manage appointments, calls, inquiries, and front desk tasks.
• Process transactions and assist with retail/gift certificates.
• Collaborate with spa staff to ensure a smooth guest journey.
• Communicate guest requests and feedback to the team.
• Support daily spa operations including inventory and cleanliness.
• Uphold service standards and company policies.

Skills

Money handling

Customer service

Organization

Professionalism

Verbal & written communication

Energetic & motivational

Team player

Computer skills

Physical ability

Flexible hours

Stance endurance

Manual dexterity

Tools

Office equipment

Job description

Arch Amenities Group, in Saint Augustine, FL, is seeking a friendly spa reception associate for the Casa Monica Resort & Spa. You will be the first point of contact, greeting guests, handling reservations, and guiding them through spa offerings with warmth and professionalism.

You will manage front desk duties, answer inquiries, process payments, and collaborate with spa therapists to ensure a memorable guest journey in a historic, wellness-focused setting.