Spa Front Desk Agent - Spa

Seminole Hard Rock; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Annual bonus program

Wellness programs

Job summary

Seminole Hard Rock is seeking a spa front desk receptionist to manage guest check-ins, bookings, and front desk operations at the Rock Spa. You will greet guests, answer calls, promote services, and ensure a seamless guest experience in line with Forbes guest service standards.

The role requires professional communication, multitasking, and a friendly personality. Benefits and competitive hourly pay accompany this position at select Hard Rock properties.

Qualifications

• Front desk reception experience in spa or hospitality preferred.
• Excellent customer service and communication skills required.
• Ability to multitask and handle money transactions accurately.

Responsibilities

• Greet guests and manage check-in/check-out at the spa front desk.
• Answer phone calls, book/cancel appointments, and answer guest questions.
• Promote spa services and retail products to guests.
• Maintain front desk area, stay organized, and use spa software proficiently.
• Support guest experience from arrival to departure and adhere to standards.

Skills

Customer service

Communication

Multitasking

Team player

Money handling

Hospitality

Tools

Spa computers

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The spa front desk receptionist is responsible for the reception and retail area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the computer system, and charging for services performed. Responsible for supporting the guest experience from check-in to departure, adhering to all Hard Rock and Forbes guest service standards.

ESSENTIAL JOB FUNCTIONS:

• Be on time for your shift.
• Properly open and close the spa each day according to Standard Operating Procedures.
• Accurately book, change, and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves Rock Spa facilities.
• Provide detailed descriptions of spa/salon treatments, packages, services, retail products, facility features, and hours of operation.
• Utilize spa computers with skill and proficiency.
• Maintain a front desk bank.
• Answer the phone promptly and use the guest's name throughout the phone conversation.
• Actively promote the salon, spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked, and well-organized work area.
• Develop the ability to work without constant direct supervision and remain at the assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in, and support training and staff meetings.
• Assist in all areas of salon and spa operations as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the facility that require assistance.
• Must be detail-oriented and have the ability to multitask.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening, and computer skills.
• Must be a team player.

BENEFITS INCLUDE:

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs, including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate: $18.00