Spa Attendant - Spa

129 Boardwalk 1000 LLC; Atlantic City (NJ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Job summary

129 Boardwalk 1000 LLC is seeking a Spa Attendant in Atlantic City to support guest experiences from check-in to departure. You will greet guests, explain spa offerings, and maintain clean, stocked lounge and locker areas while assisting with opening, daily maintenance, and closing procedures.

The role emphasizes customer service, teamwork, and adherence to spa standards while participating in ongoing training and staff meetings.

Qualifications

• Punctuality and reliability for shift work.
• Excellent customer service and communication skills.

Responsibilities

• Greeting guests and guiding them through the facility.
• Explain spa facilities and offerings to guests.
• Keep lounge, locker, and restrooms clean and stocked.
• Open setup and daily maintenance of guest amenities.
• Support spa operations and communicate issues to management.

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Spa Attendant is responsible for supporting the guest experience from check in to departure by greeting the guest and guiding them through the facility explaining spa facilities and offerings. They are responsible for keeping the lounge areas neat, locker areas and restrooms clean and stocked with all amenities. Tasks include opening set up, daily maintenance of all guest amenities as well as closing procedures. The Spa Attendant will support the guest experience in accordance to Hard Rock and Forbes guest services standards.

ESSENTIAL JOB FUNCTIONS

• Be on time for your shift.
• Ensure spa lockers, robes and slippers are stocked for guests
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.
• Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills.
• Must be a team player.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

BENEFITS INCLUDE

• Medical
• Dentist
• Vision Prescription
• Life
• Accident
• Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals
• Free Uniforms
• Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs

Pay rate: $16.00

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!