Spa Front Desk Agent - Spa

129 Boardwalk 1000 LLC; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Accident

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock

Annual Bonus

Training Programs

Wellness programs

Resource Groups

Recognition programs

Job summary

Seminole Hard Rock Hotel & Casino Atlantic City is seeking a friendly Spa Front Desk Receptionist to welcome guests, clock in, and promote our spa services and retail offerings. You will manage bookings, check-ins, and payments with a focus on guest satisfaction.

Ideal candidates bring excellent customer service, strong communication, and the ability to multitask in a fast-paced environment while maintaining a polished, professional appearance and demeanor.

Qualifications

• Must be detail-oriented and have the ability to multitask.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening, and computer skills.

Responsibilities

• Be on time for your shift.
• Properly open and close the spa each day according to Standard Operating Procedures.
• Accurately book, change, and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves Rock Spa facilities.
• Provide detailed descriptions of spa/salon treatments, packages, services, retail products, facility features, and hours of operation.
• Utilize spa computers with skill and proficiency.
• Maintain a front desk bank.
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Actively promote the salon, spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked, and well-organized work area.
• Develop the ability to work without constant direct supervision and remain at the assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in, and support training and staff meetings.
• Assist in all areas of salon and spa operations as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the facility that require assistance.

Skills

Customer service

Communication

Multitasking

Money handling

Team player

Friendly and outgoing

Tools

Spa software

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The spa front desk receptionist is responsible for the reception and retail area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the computer system, and charging for services performed. Responsible for supporting the guest experience from check-in to departure, adhering to all Hard Rock and Forbes guest service standards.

Essential Job Functions

• Be on time for your shift.
• Properly open and close the spa each day according to Standard Operating Procedures.
• Accurately book, change, and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves Rock Spa facilities.
• Provide detailed descriptions of spa/salon treatments, packages, services, retail products, facility features, and hours of operation.
• Utilize spa computers with skill and proficiency.
• Maintain a front desk bank.
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Actively promote the salon, spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked, and well-organized work area.
• Develop the ability to work without constant direct supervision and remain at the assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in, and support training and staff meetings.
• Assist in all areas of salon and spa operations as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the facility that require assistance.
• Must be detail-oriented and have the ability to multitask.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening, and computer skills.
• Must be a team player.

Qualifications

Must be detail-oriented and have the ability to multitask. Ability to be efficient and productive in a fast-paced environment. Must have enthusiasm and possess excellent customer service skills. Must possess basic math and money handling skills. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication, listening, and computer skills. Must be a team player.

Benefits Include

• Medical
• Dental
• Vision Prescription
• Life
• Accident
• Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals
• Free Uniforms
• Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs, including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs

Pay Rate

Pay rate: $18.00

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!