Spa Front Desk

The Umstead Hotel and Spa; Cary (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

The Umstead Hotel and Spa in Cary, NC seeks a full-time Spa Receptionist to manage guest arrivals, schedule services, and assist guests with a variety of spa and hotel inquiries.

Responsibilities include maintaining daily schedules, assisting with training, promoting services, and ensuring a welcoming environment for all guests. A high school diploma and basic computer skills are required.

Qualifications

• High school diploma or equivalent.
• Secretarial skills such as typing, filing, etc.
• Must attend product knowledge training.
• Computer software skills required.
• First Aid and CPR training desired, but not necessary.

Responsibilities

• Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked.
• Makes appointments for ala carte services and packages for immediate as well as future appointments.
• Acts as a resource for spa and hotel policies, programs, services, refunds, memberships, etc.
• Continually understands all spa and hotel services, products and sales items.
• Prints daily schedule and guest packages for the day.
• Monitors daily appointments to ensure proper staffing.
• Prepares daily reports and receipts for services and retail sales.
• Promotes and sells gifts cards; works with accounting for billing procedures.

Skills

Secretarial skills

Typing

Filing

Product knowledge

Computer software skills

First Aid/CPR training desired

Education

High school diploma or equivalent

Tools

Computer software

Job description

Job Details

Job DetailsJob Location: NC The Umstead Hotel and Spa - Cary, NC 27513Position Type: Full TimeSalary Range: $19.00 HourlyJob Shift: Flex AM/PM

Job Description:

• Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked
• Makes appointments for al a carte services and packages...for immediate as well as future appointments
• Acts as a resource for all policies, programs, services/activities in the spa, retail items, cancellation policies, membership sales, etc. plus those of the hotel.
• Continually strives to understand all the services, products and sales items in the spa and the hotel
• Prints daily schedule
• Prints package guests schedules for the day
• Prints service providers schedules for the day
• Monitors the daily appointments so the proper number of staff are on duty
• Prepares daily reports as requested
• Prepares all receipts for services and retail sales
• Monitors all monies for services and retail sales
• Promotes and sells gift cards
• Works with accounting for proper billing procedures
• Answers the telephone and direct calls as appropriate
• Serves as a back-up to the Spa Attendant position by welcoming and greeting all guests at issuance desk; issuing robes, slippers and lockers for guests taking spa services and generally being familiar enough to cover opening, closing and daily duties of that position.
• Maintains knowledge of all treatments and products and has the ability to explain treatments to guest
• Assists Supervisor in performing scheduled inventory of reception desk stations, future’s office and retail area for proper ordering
• Stays up-dated and becomes well-versed/trained in the latest developments pertinent to your department, the spa and the hotel
• Ensures a pleasant visit for each guest
• Maintains effective guest relations
• Maintains cleanliness and neatness of the spa
• Performs special projects delegated by the Spa Director or designate
• Performs whatever is necessary to ensure and maintain a pleasant visit for each guest
• Conducts tours of the facility when needed
• Assists management and co-workers as requested/needed
• Assists in training new Reception/Retail team members as requested
• Assists with special projects/events as requested
• Attends all departmental, spa and property meetings and training sessions

Qualifications

• High school diploma or equivalent required
• Secretarial skills desired, e.g., typing, filing, etc.
• Must attend product knowledge training
• Computer software skills required
• First Aid and CPR training desired, but not necessary