Spa Front Desk

The Umstead Hotel & Spa; Cary (NC); On-site; USD 26,000 - 30,000; Full time

Job summary

The Umstead Hotel & Spa in Cary, NC seeks a friendly Spa Receptionist to greet guests, manage daily appointments, and coordinate scheduling for treatments and packages. You will ensure smooth front-desk operations, handle guest inquiries, print schedules, assist with gift cards and payments, and support team members to deliver a polished guest experience.

This is a full-time, on-site role requiring basic computer skills and a high school diploma.

Qualifications

• High school diploma or equivalent required.
• Secretarial skills desired (typing, filing).
• Computer software skills required.
• First Aid and CPR training desired, but not necessary.

Responsibilities

• Ensures the facility is prepared for proper opening and closing each day (lights/music/doors).
• Makes appointments for al a carte services and packages for immediate or future bookings.
• Acts as a resource for spa and hotel policies, services, memberships and billing.
• Prints daily schedules and staff/guest itineraries, monitors appointments.
• Answers phones, directs calls, and assists guests at issuance desk.
• Maintains guest relations and assists with special projects/events as needed.

Skills

Secretarial skills

Computer software skills

Education

High school diploma or equivalent

First Aid and CPR training

Tools

Computer software skills

Job description

Job Details

Job DetailsJob Location: NC The Umstead Hotel and Spa - Cary, NC 27513Position Type: Full TimeSalary Range: $19.00 HourlyJob Shift: Flex AM/PM

Job Description:

• Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked
• Makes appointments for al a carte services and packages...for immediate as well as future appointments
• Acts as a resource for all policies, programs, services/activities in the spa, retail items, cancellation policies, membership sales, etc. plus those of the hotel.
• Continually strives to understand all the services, products and sales items in the spa and the hotel
• Prints daily schedule
• Prints package guests schedules for the day
• Prints service providers schedules for the day
• Monitors the daily appointments so the proper number of staff are on duty
• Prepares daily reports as requested
• Prepares all receipts for services and retail sales
• Monitors all monies for services and retail sales
• Promotes and sells gift cards
• Works with accounting for proper billing procedures
• Answers the telephone and direct calls as appropriate
• Serves as a back-up to the Spa Attendant position by welcoming and greeting all guests at issuance desk; issuing robes, slippers and lockers for guests taking spa services and generally being familiar enough to cover opening, closing and daily duties of that position.
• Maintains knowledge of all treatments and products and has the ability to explain treatments to guest
• Assists Supervisor in performing scheduled inventory of reception desk stations, future’s office and retail area for proper ordering
• Stays up-dated and becomes well-versed/trained in the latest developments pertinent to your department, the spa and the hotel
• Ensures a pleasant visit for each guest
• Maintains effective guest relations
• Maintains cleanliness and neatness of the spa
• Performs special projects delegated by the Spa Director or designate
• Performs whatever is necessary to ensure and maintain a pleasant visit for each guest
• Conducts tours of the facility when needed
• Assists management and co-workers as requested/needed
• Assists in training new Reception/Retail team members as requested
• Assists with special projects/events as requested
• Attends all departmental, spa and property meetings and training sessions

Qualifications

• High school diploma or equivalent required
• Secretarial skills desired, e.g., typing, filing, etc.
• Must attend product knowledge training
• Computer software skills required
• First Aid and CPR training desired, but not necessary