Spa Experience Lead - Guest Service & Ops

Montage International; Big Sky (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

Montage International in Big Sky, Montana is seeking a Spa Supervisor to support the spa management team in delivering exceptional guest experiences across providers, guest reception, spa attendants and wellness staff.

The role emphasizes implementing policies, anticipating guest needs, and coordinating administrative tasks with the Spa Manager, while fostering staff development and smooth day-to-day operations.

Qualifications

• High school diploma or equivalent is required.
• Bachelor's degree is preferred.
• 1-2 years supervisor experience in a spa setting preferred.

Responsibilities

• Ensure policies and standards are implemented and adhered to.
• Anticipate guest needs and ensure guest satisfaction.
• Daily opening and closing responsibilities of the spa.
• Support Spa Manager and Director in administrative tasks and promotions.
• Coordinate staff education and daily line ups.
• Facilitate communication between departments for smooth operations.
• Attend meetings as required.

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Montage International in Big Sky, Montana is seeking a Spa Supervisor to support the spa management team in delivering exceptional guest experiences across providers, guest reception, spa attendants and wellness staff.

The role emphasizes implementing policies, anticipating guest needs, and coordinating administrative tasks with the Spa Manager, while fostering staff development and smooth day-to-day operations.