Spa Supervisor

montage; Big Sky (MT); On-site; USD 52,000 - 68,000; Full time

Job summary

Montage International in Big Sky, Montana, seeks a Spa Supervisor to support the spa management team, ensuring smooth operations and optimal guest service across providers, guest reception, spa attendants, and wellness teams.

The role emphasizes upholding policies, anticipating guest needs, and assisting in administrative tasks, staff development, and interdepartmental communication to sustain a high-quality spa experience.

Qualifications

• High school or equivalent education required.
• Bachelor's degree preferred.
• 1-2 years supervisor experience in a spa setting preferred.

Responsibilities

• Ensure all policies, procedures and standards are implemented, functional, and adhered to.
• Anticipate guest needs.
• Daily opening and closing responsibilities of the spa.
• Support Spa Manager and Director with administrative tasks including sales reports and staff performance tracking.
• Coordinate promotions and facility maintenance.
• Facilitate ongoing educational opportunities for associates, including daily line ups.
• Communicate between departments to ensure smooth day-to-day operations.
• Attend meetings as required.
• Ensure guest satisfaction and resolve guest or associate concerns with management.

Skills

Leadership

Guest service

Communication

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Spa Supervisor

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

SUMMARY

The purpose of the Spa Supervisor is to provide support for the spa management team in all areas of the spa to ensure smooth and efficient operational procedures within all departments enabling the staff to provide optimal guest service, specifically the providers, guest reception, spa attendant, and wellness team.

ESSENTIAL FUNCTIONS

• Ensure all policies, procedures and standards are implemented, functional, and adhered to consistently.
• Anticipate guest needs.
• Daily opening and closing responsibilities of the spa.
• Support Spa Manager and Director in any administrative tasks including, sales reports, staff performance tracking, coordinating promotions as well as facility maintenance.
• Conduct and support ongoing educational opportunities for associates, including daily line ups.
• Assist in communication between all departments that is necessary for the day to day operations to be successful.
• Attend meetings as required
• Ensure guest satisfaction.
• Resolve any guest issues or concerns that may arise.
• Communicate any guest or associate concerns to the rest of the management team.

QUALIFICATIONS

• High school or equivalent education required.
• Bachelor's degree preferred.
• 1-2 years supervisor experience in a spa setting preferred.

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.