Spa Operations Lead: Elevate Guest Experience & Team

montage; Big Sky (MT); On-site; USD 52,000 - 68,000; Full time

Job summary

Montage International in Big Sky, Montana, seeks a Spa Supervisor to support the spa management team, ensuring smooth operations and optimal guest service across providers, guest reception, spa attendants, and wellness teams.

The role emphasizes upholding policies, anticipating guest needs, and assisting in administrative tasks, staff development, and interdepartmental communication to sustain a high-quality spa experience.

Qualifications

• High school or equivalent education required.
• Bachelor's degree preferred.
• 1-2 years supervisor experience in a spa setting preferred.

Responsibilities

• Ensure all policies, procedures and standards are implemented, functional, and adhered to.
• Anticipate guest needs.
• Daily opening and closing responsibilities of the spa.
• Support Spa Manager and Director with administrative tasks including sales reports and staff performance tracking.
• Coordinate promotions and facility maintenance.
• Facilitate ongoing educational opportunities for associates, including daily line ups.
• Communicate between departments to ensure smooth day-to-day operations.
• Attend meetings as required.
• Ensure guest satisfaction and resolve guest or associate concerns with management.

Skills

Leadership

Guest service

Communication

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Montage International in Big Sky, Montana, seeks a Spa Supervisor to support the spa management team, ensuring smooth operations and optimal guest service across providers, guest reception, spa attendants, and wellness teams.

The role emphasizes upholding policies, anticipating guest needs, and assisting in administrative tasks, staff development, and interdepartmental communication to sustain a high-quality spa experience.