Spa Experience Coordinator

The Inn of the Five Graces; Santa Fe (NM); On-site; USD 25,000 - 36,000; Full time

Job summary

The Inn of the Five Graces in Santa Fe, NM seeks a Spa Coordinator to deliver guest-focused spa guidance, book treatments, and assist with front desk operations. You will uphold luxury service standards and help ensure a seamless guest journey from arrival to departure.

This role requires excellent customer service, multitasking, and a professional appearance, with bilingual English/Spanish a plus. Two years of clerical hospitality experience and a HS diploma are expected, along with the ability

Qualifications

• HS diploma required; college preferred.
• Minimum 2 years clerical/administrative hospitality experience.
• Able to pass background check and reference screen.

Responsibilities

• Greet guests and manage a friendly check-in welcome.
• Provide thorough knowledge of spa services and products; upsell where appropriate.
• Book spa treatments accurately in Book4Time; update guest profiles.

Skills

Customer service

Multitasking

Punctuality

Following directives

Courtesy

Professionalism

Phone etiquette

Bilingual EN/ES

Education

High School diploma

2 years clerical/administrative hospitality experience

Tools

Book4Time

Opera Folios

Opera

Job description

The Inn of the Five Graces in Santa Fe, NM seeks a Spa Coordinator to deliver guest-focused spa guidance, book treatments, and assist with front desk operations. You will uphold luxury service standards and help ensure a seamless guest journey from arrival to departure.

This role requires excellent customer service, multitasking, and a professional appearance, with bilingual English/Spanish a plus. Two years of clerical hospitality experience and a HS diploma are expected, along with the ability