Spa Experience Concierge and Reservations Specialist

Fairmont Hotels & Resorts; Sonoma (CA); On-site; USD 3,068,604 - 4,370,436; Part time

Benefits offered by this job

Discounted rates for employees

Learning programs and career growth

Health care benefit plans

Vacation benefits after 90 days

Job summary

Fairmont Sonoma Mission Inn & Spa seeks a Spa Experience Coordinator to manage reservations, guest check-ins, and service coordination. You will handle inquiries, provide information on spa and hotel offerings, and assist guests with itineraries and bookings.

Join a team focused on exceptional guest service, accuracy in operations, and seamless guest experiences, working with Book For Time and Fidelio systems to support spa and fitness bookings.

Qualifications

• Strong guest service orientation and calm under pressure.
• Cash handling experience and basic accounting principles.
• Proficiency with hotel software: Book For Time and Fidelio.
• Effective time management and multi-tasking abilities.
• Spanish language skills are advantageous.

Responsibilities

• Process spa reservations and inquiries via phone and in person.
• Assist with check-in/check-out and escort guests in the Rotunda.
• Provide information on spa services and schedule bookings.
• Maintain accurate cash handling and daily accounting records.
• Support department meetings and guest issue resolution.

Skills

People skills

Handle pressure calmly

Cash handling

Guest service orientation

Time management

Multi-tasking

Computer skills

Spanish helpful

Education

High School Diploma or equivalent

Tools

Book For Time

Fidelio

Job description

Fairmont Sonoma Mission Inn & Spa seeks a Spa Experience Coordinator to manage reservations, guest check-ins, and service coordination. You will handle inquiries, provide information on spa and hotel offerings, and assist guests with itineraries and bookings.

Join a team focused on exceptional guest service, accuracy in operations, and seamless guest experiences, working with Book For Time and Fidelio systems to support spa and fitness bookings.