Spa Front Desk Host

Pathways; New York (NY); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Job summary

Heyday in New York is seeking aHost to deliver world-class guest experiences in our skincare shops. You will engage guests, share product recommendations, anticipate needs, and resolve questions to build lasting relationships.

The role requires outstanding customer service, flexibility for non-traditional schedules including weekends, and the ability to work well with diverse personalities. You’ll help maintain the Heyday aesthetic and culture while supporting daily shop tasks.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confidence when recommending memberships, packages, and product.
• The ability to prioritize and multi-task within a fast-paced environment.
• Initiate tasks and perform duties without direction.
• Excellent communication skills and be able to work with a wide range of personalities.
• Superior organizational skills.
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

Skills

Outstanding customer service

Problem-solving

Confidence in memberships & products

Prioritization & multi-tasking

Initiative

Excellent communication

Organizational skills

Flexible schedule

Job description

Benefits:

• Employee discounts
• Opportunity for advancement

Qualifications:

• Outstanding customer service and problem-solving skills
• Confidence when recommending memberships, packages, and product
• The ability to prioritize and multi-task within a fast-paced environment
• Initiate tasks and perform duties without direction
• Excellent communication skills and be able to work with a wide range of personalities
• Superior organizational skills
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Job Summary

You are the foundation of our organization's success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities:

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

About Heyday

We’re Heyday, a fast-growing skincare brand transforming the facial experience—and we’re just getting started. With over 1 million facials performed over the past ten years, we’ve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it’s not just about skin. It’s about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.

We’ve been named Best Facial by New York Magazine and Cosmopolitan , but the real win is creating an inspiring, growth-oriented workplace for our team.

Whether you’re an esthetician, shop leader, or part of our corporate team, you’ll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, we’re always looking ahead—because the best is yet to come. Ready to be part of what's next?