Spa Director: Wellness & Guest Experience Lead

Village Health Clubs & Spas; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

The Village Health Clubs & Spas is seeking a Spa Director to oversee day-to-day operations of a luxury spa and salon within a health and fitness setting, ensuring exceptional customer service and high employee and member satisfaction. You will manage strategic planning, budgeting, and staff development while integrating spa services with the broader club offerings.

Responsibilities include leading marketing initiatives, inventory management, regulatory compliance, and driving member retention

Qualifications

• Two-year college degree in business or relevant field.
• Minimum of 3 years of day spa management experience.
• Practical knowledge of professional spa operations & occupancy planning.
• Knowledge & understanding of Health Department and State licensing codes.
• Ability to develop and maintain positive member relationships and provide outstanding customer service.
• Ability to adapt to back and front of the house operations as required.
• Strong attention to detail and excellent multi-tasking skills.
• Initiative, self-motivation, high degree of responsibility & team player.
• Ability to effectively delegate.
• Strong team building skills including ability to lead, train, cooperate and contribute as part of a team.
• Committed to learning, personal growth, and continual process improvement.
• Excellent analytical, organizational, interpersonal and communication skills.
• Must be change adaptive, flexible, and empathetic.
• Demonstrate initiative to think, work, and make independent decisions based on sound judgment.
• Proficiency in Microsoft Office Suites (Word, Excel and/or PowerPoint), Outlook and Spa Computer Systems.
• Obtain CPR certification within 30 days of hire through Company training.

Responsibilities

• Develop and execute the overall vision and strategic plan for spa & salon operations, including marketing initiatives, staffing and staff training.
• Oversee spa and salon retail product management and inventory.
• Develop and meet the spa budget and financial goals.
• Ensure compliance with state licensing and health requirements.
• Lead staff through training, meetings and goal setting to instill ownership and accountability.
• Manage guest requests and feedback to maintain high customer service standards.
• Position the Spa within the marketplace by understanding competitors and driving a marketing strategy.
• Integrate spa operations with the fitness facility and attract/retain members.

Skills

Spa management

Customer service

Team leadership

Multi-tasking

Budgeting

Microsoft Office

CPR certification

Education

Two-year college degree in business or relevant field

Bachelor's degree in Business

Tools

Spa software

Microsoft Office

Job description

The Village Health Clubs & Spas is seeking a Spa Director to oversee day-to-day operations of a luxury spa and salon within a health and fitness setting, ensuring exceptional customer service and high employee and member satisfaction. You will manage strategic planning, budgeting, and staff development while integrating spa services with the broader club offerings.

Responsibilities include leading marketing initiatives, inventory management, regulatory compliance, and driving member retention