Luxury Spa & Retail Director

1 Hotels; Miami Beach (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

Starwood Hotels is seeking a highly motivated Director of Spa and Retail to lead the team in delivering a world-class luxury spa experience for guests and members.

The role requires a minimum of 3 years in a spa leadership position within the luxury market, with advanced spa operations knowledge; a post-secondary diploma is a plus. Must be flexible for a 24-hour operation. Strong communication, people leadership and financial acumen are essential to drive guest satisfaction and profitability.

Qualifications

• Minimum of 3 years in a spa leadership role within the luxury market.
• Post-secondary diploma would be a plus.
• Advanced knowledge of spa operations and guest/team engagement.

Responsibilities

• Lead spa and retail teams to deliver a world-class luxury experience for guests and members.
• Oversee spa and retail operations, ensuring consistency and service excellence.
• Drive financial performance and profitability through operations and guest satisfaction.

Skills

Spa operations

Leadership

Guest engagement

Financial performance

Education

Post-secondary diploma

Job description

Starwood Hotels is seeking a highly motivated Director of Spa and Retail to lead the team in delivering a world-class luxury spa experience for guests and members.

The role requires a minimum of 3 years in a spa leadership position within the luxury market, with advanced spa operations knowledge; a post-secondary diploma is a plus. Must be flexible for a 24-hour operation. Strong communication, people leadership and financial acumen are essential to drive guest satisfaction and profitability.