Spa Director | Semiahmoo Resort

Columbia-Hospitality; Blaine (WA); Presencial; USD 90.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cellphone Allowance

Incentive Eligible

Free Parking

Get Paid Daily

Paid Time off & Holiday Pay

Medical, Dental, Vision, Disability,

401K

HSA/FSA Plans

Employee Assistance Program

Discounted Lodging, Dining, Spa, Golf,

Retail Discounts

Referral Bonus

Online Learning Platform

Volunteer Opportunities

Culture Add

Descripción de la vacante

Columbia Hospitality, Inc. invites you to lead Semiahmoo Resort’s Spa as Director. You will drive guest-centric service, oversee all spa operations, and shape programs that elevate luxury experiences while impacting revenue and budget performance.

You will manage a high-caliber team, recruit qualified spa professionals, and partner with senior leadership on strategic property initiatives. This is a dynamic, premium role in a resort setting with extensive employee perks and development

Formación

• Bachelor’s Degree required or equivalent experience in spa management
• Strong leadership and guest service orientation
• Ability to communicate effectively with diverse teams and departments
• Proficiency in MS Word, Excel, Outlook and related tools

Responsabilidades

• Provide strategic leadership for all Spa Department operations
• Maintain high standards of cleanliness, ambiance and presentation
• Develop and evolve spa programs and treatments to drive guest experience and revenue
• Oversee budget, financial controls and payroll for the department
• Mentor and develop spa leadership and staff for future growth
• Recruit, interview and select qualified spa candidates and build a pipeline of talent

Conocimientos

Leadership

Communication

Multi-tasking

Educación

Bachelor’s Degree

Spa Management experience

Herramientas

Microsoft Word

Microsoft Excel

Outlook

Descripción del empleo

Spa Director | Semiahmoo Resort

Let’s start off with the most important part-what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Salary Range: $90,000 to $95,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Free Parking
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like

Your Impact

• Provides strategic leadership and oversight for all Spa Department operations, driving a culture of excellence and guest-centered service
• Champions the highest standards of cleanliness, ambiance, and facility presentation across all spa areas
• Designs, develops and evolves innovative spa programs and treatment offerings that elevate the guest experience and drive revenue growth
• Establishes and upholds operational, safety, and quality standards across the department
• Fosters a safe work environment, proactively identifying and addressing risks or unsafe conditions
• Curates and oversees retail and spa product offerings, aligning assortment with guest preferences and brand positioning
• Serves as a key liaison across departments, ensuring clear, consistent communication of priorities, changes, and emerging issues
• Builds and sustains strong guest, member, and employee relationships, resolving inquiries and concerns with professionalism and care
• Owns the department's annual budget, including income and expense planning; delivers regular reporting on financial performance to leadership
• Monitors market trends and competitive positioning to anticipate guest needs and inform strategic decisions
• Oversees financial controls, including A/R billing audits and A/P invoice coding
• Directs payroll oversight and administration, including time reconciliation, personnel documentation, and paycheck distribution
• Mentors and develops department leadership and staff, building bench strength for future growth
• Partners with senior leadership on broader property initiatives and strategic planning
• Screen, interview and select all qualified spa candidates. Develop recruiting and outreach initiatives at specific spa technician schools to build a consistent pipeline of certified talent.
• Coordinate new hire training and continuing training programs to ensure team member performance expectations are met, and that the facility is maintained to luxury spa standards.
• Conduct team member performance reviews per standard operating procedures. Provide Team Members with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
• Additional responsibilities as required

What You Bring

• Bachelor’s Degree (BA) from four-year college or university, or three to five years Spa Management or equivalent combination of education and experience
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
• The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret instructions furnished in written, oral, diagram or schedule form is required to successfully perform the essential duties described above
• Must be familiar with Microsoft Word, Excel, Outlook and other computer programs
• Have the ability to multi-task and work in a fast-paced environment with shifting priorities

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.