Spa Director — Luxury Guest Experience Leader

1 Hotels; Miami Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Starwood Hotels is seeking an Assistant Spa Director to lead the spa team and uphold a world-class luxury guest experience. You will provide leadership, support, and direction to ensure smooth operations, timely appointments, and exceptional guest service.

The role requires a minimum of 2 years in a similar setting; Massage Therapy license is highly preferred, and a post-secondary diploma or degree would be a plus.

Qualifications

• Minimum 2 years of similar work experience in hospitality/spa settings.
• Massage Therapy license highly preferred.
• Post-secondary diploma or degree would be a plus.
• Advanced knowledge of spa operations with a proven leadership and financial-performance track record.

Responsibilities

• Lead the spa team and provide individual support and direction to ensure seamless guest experiences.
• Ensure on-time appointments and carefully manage guest and team requests.
• Drive guest satisfaction and contribute to the spa's financial performance.

Skills

Leadership

Guest service

Communication

Spa operations

Education

Post-secondary diploma or degree

Job description

Starwood Hotels is seeking an Assistant Spa Director to lead the spa team and uphold a world-class luxury guest experience. You will provide leadership, support, and direction to ensure smooth operations, timely appointments, and exceptional guest service.

The role requires a minimum of 2 years in a similar setting; Massage Therapy license is highly preferred, and a post-secondary diploma or degree would be a plus.