Director of Spa and Retail

1 Hotels; Miami Beach (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

Starwood Hotels is seeking a highly motivated Director of Spa and Retail to lead the team in delivering a world-class luxury spa experience for guests and members.

The role requires a minimum of 3 years in a spa leadership position within the luxury market, with advanced spa operations knowledge; a post-secondary diploma is a plus. Must be flexible for a 24-hour operation. Strong communication, people leadership and financial acumen are essential to drive guest satisfaction and profitability.

Qualifications

• Minimum of 3 years in a spa leadership role within the luxury market.
• Post-secondary diploma would be a plus.
• Advanced knowledge of spa operations and guest/team engagement.

Responsibilities

• Lead spa and retail teams to deliver a world-class luxury experience for guests and members.
• Oversee spa and retail operations, ensuring consistency and service excellence.
• Drive financial performance and profitability through operations and guest satisfaction.

Skills

Spa operations

Leadership

Guest engagement

Financial performance

Education

Post-secondary diploma

Job description

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our spa is our guests’ definitive retreat, a place to unwind and recharge and simply be, which means that we do everything and more to ensure that each experience at our spa is sublime. We are currently searching for a highly motivated and exuberant Director of Spa and Retail to lead the team, providing individual support and direction when necessary. Most important, we’re looking for the kind of unflappable, confident individual who we can consistently rely upon to keep our spa completely serene, from on-time appointments to special requests from our guests, consistently striving to provide a world-class, luxury spa experience. Inside Tip: If you've ever worked in a luxury spa environment and are known to be a leader second-to-none, we'd love to learn more about you.

About you...

Passionate about hospitality, spas and guest service with a minimum of 3 years of experience in the role within the luxury market.

A post-secondary diploma or degree would be a plus.

Advanced knowledgeable of spa operations, a strong leader and a proven track record in guest and team member engagement and financial performance.

Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.